Warehouse Customer Service

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics and customer service company in Singapore is seeking a Full time Warehouse Customer Service professional. The ideal candidate must have at least 2-3 years of relevant experience, be bilingual in English and Mandarin, and possess strong interpersonal and account management skills. Responsibilities include managing customer enquiries, preparing invoices, and ensuring compliance with SOPs. Immediate starters preferred.

Qualifications

• 2-3 years of relevant work experience required.
• Knowledge and experience in logistics preferred.
• Commitment to meet tight datelines.

Responsibilities

• Manage end-to-end key account management.
• Handle customer enquiries and complaints.
• Expedite critical orders with vendors.
• Prepare invoices and manage declarations.

Skills

Customer service skills

Account management

IT Savvy (MS Office)

Bilingual (English and Mandarin)

Education

Minimum Diploma in any field

Job description

Overview

World Marketing Group Pte Ltd is hiring a Full time Warehouse Customer Service role in Bedok, Singapore. Apply now to be part of our team.

Requirements

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Tue morning
  • Tue afternoon
  • Wed morning
  • Wed afternoon
  • Thu morning
  • Thu afternoon
  • Fri morning
  • Fri afternoon
• 2-3 years of relevant work experience required for this role

Company Description

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Role Description

• Manage end to end key account management.
• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.
• Expedite all critical orders with local subcontract vendors.
• Assist to manage clients and vendors administratively and operationally.
• Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.
• Assist to update SOPs, billing instructions and payment instructions.
• Assist to work on RFQs from clients.
• Assist to prepare invoices.
• Manage the import/export declaration processes.
• Any other projects as and when assigned.

Qualifications

• Minimum Diploma holders or above in any field
• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
• Need to be IT Savvy (especially MS Office tools, Software system)
• Knowledge and experience in logistics with customer service and account management skillsets preferred.
• Commitment to meet tight datelines and reporting requirements
• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
• A positive attitude is a must.
• Able to start immediately or within short notice preferred.

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