Customer Service Officer/Account Coordinator

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A private company in Singapore seeks a dedicated individual to deliver outstanding customer service by managing orders and ensuring compliance with sales policies. Key responsibilities include maintaining accurate billing processes and supplier sourcing. Candidates should hold a diploma and possess strong organizational skills and attention to detail.

Qualifications

• Proven excellent customer service skills.
• Strong organizational capabilities.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Demonstrate customer service excellence by managing orders and enquiries.
• Effectively manage Webshop orders and ensure timely dispatch.
• Provide accurate periodic and adhoc reports.

Skills

Customer service excellence

Organizational skills

Attention to details

Education

Diploma in related discipline

Job description

What will you deliver?

• Demonstrate customer service excellence by receiving, fulfilling and following up on account orders and enquiries within a stipulated timeframe, and ensuring timely dispatch and delivery of product orders.

• Keep master list and pricing related documents updated.

• Effectively manage Webshop orders and price changes for Webshop items.

• Source the right suppliers to meet all specification requirements for spot buys.

• Manage forwarders and courier providers to ensure cost effectiveness.

• Ensure customer order data accuracy in the ERP.

• Provide accurate periodic and adhoc reports.

• Process billing timely to ensure smooth accounts receivable. You also process credit notes and debit notes when required.

• Manage filing for the department.

• Ensure world class customer service is achieved.

• Ensure compliance with Company's sales policies and procedures.

• To perform other duties as assigned from time to time

Key Qualifications

• Diploma in related discipline

• Excellent customer service skills

• Excellent organizational skills

• Excellent attention to details