Export Customer Service Officer/ Executive (MNC)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a professional to provide outstanding customer service and ensure export document compliance. Candidates should have at least 5 years of experience in the industry and a diploma. The role involves communicating with customers, updating flight details, and managing shipment statuses effectively.

Qualifications

• 5 years' experience in the logistics or airfreight industry.
• Must possess knowledge of computer applications.

Responsibilities

• Provide friendly and reliable customer service.
• Submit monthly customer reports on time.
• Ensure export compliance with regulations.

Skills

Customer service

Attention to detail

Communication

Education

Minimum Diploma

Tools

Excel

Words

PowerPoint

Job description

Responsibilities:

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone (without fail)
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Requirements

• Minimum Diploma
• 5 years’ experience within the same industries / field
• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

Equal Employment Opportunity Statement

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA) and is an equal opportunities employer.