customer services executive (Logistic/ West Side)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a dedicated individual for a role in logistics operations. You will support workplace safety while handling customer orders and coordinating with agents to ensure timely delivery. Candidates should have 1-2 years’ experience in logistics, with proficiency in Microsoft applications. This position offers a chance to build strong customer relationships in a dynamic environment.

Qualifications

• 1-2 years of experience in logistics operations.
• Experience in marine logistics is advantageous.
• Strong commitment to a safe and healthy working environment.

Responsibilities

• Support the workplace safety and health programme.
• Provide order processing support and ensure timely delivery.
• Coordinate with booking agents on supply schedules.

Skills

Logistics operations

Customer relationship management

Proficiency in Microsoft Office

Communication skills

Education

GCE N‑Level, GCE O‑Level, or relevant Professional Certificate

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

• Demonstrate strong commitment to maintaining a safe and healthy working environment and preventing workplace injuries.
• Support the organisation’s Workplace Safety and Health (WSH/OSH) programme by following safe work practices and relevant regulations in daily tasks.
• Provide order processing support, including verifying customer orders and conducting necessary follow‑ups.
• Prepare orders for the Planner and liaise with customers to obtain any missing information or documents.
• Coordinate with booking agents or vessel operators regarding supply schedules and loading status.
• Work closely with the Planner to ensure timely supply, scheduling, and coordination of orders.
• Consolidate and verify all orders received daily to ensure none are overlooked.
• Ensure all delivery orders are received and arrange dispatch as required; provide customers with proof of delivery upon completion.
• Close job orders promptly to facilitate accurate and timely billing.
• Manage customer feedback and complaints professionally by providing appropriate solutions and alternatives.
• Build and maintain strong, long‑term customer relationships through open, transparent, and proactive communication.
• Perform any other duties as assigned by the supervisor or management.

Qualifications and Requirements

• GCE N‑Level, GCE O‑Level, or relevant Professional Certificate.
• Minimum 1–2 years of experience in logistics operations; experience in marine logistics will be an added advantage.
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel).
• Proficient in Microsoft Outlook for communication and coordination.

How to Apply

• Interested applicants, please click on "Apply Now" and provide the below details in your resume
• We regret only shortlisted candidates will be notified.
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