Client Service Executive( Treasure Bank/ Resume Enhancer)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a customer service-focused individual to enhance customer journeys in Wealth services. You will welcome and guide customers digitally, ensure service excellence, and provide a seamless banking experience. Candidates with customer service experience, especially in Mass or Retail Banking, are encouraged to apply. This role is essential for deepening relationships with customers and improving overall satisfaction.

Qualifications

• Must be digitally savvy to assist customers effectively.
• Experience in customer service or customer-facing roles preferred.
• Experience in Mass or Retail Banking is a plus.

Responsibilities

• Welcome and receive customers as their first point of contact.
• Educate customers to use digital banking services.
• Ensure customer satisfaction by managing service excellence.
• Provide a comprehensive banking experience for non-cash services.
• Collaborate with team members for effective problem resolution.

Skills

Digitally Savvy

Customer service experience

Experienced in Mass Banking

Job description

To ensure a seamless and differentiated customer journey for Wealth customers with the intent to deepen customer relationship and business sustainability.

Job Duties:

• First Touch to receive and welcome customers.
• Digital Advocate to educate customers to bank digitally.
• Drives Service Excellence focusing on customer satisfaction- customer wait time, problem resolution, customer feedback and error rates.
• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, digi-banking and cards related request etc.
• Collaborates with team members and working partners for problem resolution.

Job Requirements:

• Digitally Savvy
• Customer service experience or are customer facing would be preferred
• Experienced in Mass Banking/ Retail Banking would be preferred

Interested candidates may send resumes to [e-mail] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

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