Customer Care Manager jobs in Singapore

Sub-team Description

The Business Development and Partnerships teams at Shopee drive strategic growth initiatives to position Shopee as the leading e-commerce platform in Southeast Asia and Taiwan. They focus on expanding business opportunities and ensuring buyers have access to a wide assortment of products at competitive prices. The Social team oversees livestream sellers, with a key objective of accelerating livestream revenue and reinforcing Shopee’s presence in the rapidly growing live commerce space.

Job Description

• Develop business insights and secure seller investments through close collaboration and strong negotiation with diverse social sellers, often business owners
• Drive campaign and sales strategies of key accounts to achieve category and account ambitions
• Analyse account performance and sales metrics to optimise Livestream outcomes, including viewership, conversion, and revenue
• Monitor market trends, competitor activities, and consumer behaviour to refine Livestream and social selling strategies
• Work cross-functionally with marketing, revenue, operations, and product teams to enhance Livestream quality and ensure seamless execution
• Lead in-team projects focused on expanding Livestream initiatives to improve commercial and operational excellence

Requirement

• Bachelor's degree in any field
• Fresh graduate welcome to apply
• Experience in e-commerce industry is preferred
• Good communication capability and enjoy client facing work
• Good analytical skills
• A goal getter and a good team player, and not afraid to take challenges