Reservation Sales Executive

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A hospitality management company based in Singapore is seeking a detail-oriented Reservations Coordinator. You will be responsible for handling hotel reservations, ensuring excellent customer service, and maintaining accurate information about promotions. Ideal candidates possess a diploma, excellent communication skills, and the ability to adapt in a fast-paced environment. Flexible working hours including weekends and public holidays apply.

Qualifications

• Minimum Diploma in any field.
• Knowledge in Property Management System will be an advantage.
• Proficient in MS Office, email system, reservations system will be an advantage.

Responsibilities

• Handle reservations received via all channels timely and accurately according to SOPs.
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience.
• Maintain up-to-date information of all promotions and hotels information.

Skills

Customer service

Communication skills

Administration skills

Ability to adapt in a fast-paced environment

Education

Diploma in any field

Tools

Property Management System

MS Office

Email system

Reservations system

Job description

Job Description

Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

• Handle reservations received via all channels timely and accurately according to SOPs
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Maintain up-to-date information of all promotions and hotels information
• Maximize opportunities through upselling techniques
• Ensure proper filing and recording of all correspondences
• Compliance with department’s related policies and procedures
• Supports management as and when required

Job Requirements

• Minimum Diploma in any field
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)