Reservation Sales Executive (Fluent in Japanese)

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is seeking a dynamic reservations team member. Responsibilities include managing hotel bookings, ensuring a smooth pre-arrival experience, and utilizing upselling techniques. The ideal candidate holds a diploma, speaks Japanese fluently, and has strong communication and customer service skills. Shifts may include weekends and public holidays.

Qualifications

• Fluency in Japanese (spoken and written) is required.
• Minimum Diploma in any field.
• Knowledge in Property Management System will be an advantage.

Responsibilities

• Handle reservations received via all channels timely and accurately.
• Liaise with bookers and hotels/sales for smooth pre-arrival experiences.
• Maximize opportunities through upselling techniques.

Skills

Fluency in Japanese (spoken and written)

High level of customer service

Strong communication skills

Adaptability in a fast-paced environment

Teamwork

Education

Minimum Diploma in any field

Tools

Property Management System

MS Office

Reservations system

Job description

Job Description

Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

• Handle reservations received via all channels timely and accurately according to SOPs
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Maintain up-to-date information of all promotions and hotels information
• Maximize opportunities through upselling techniques
• Ensure proper filing and recording of all correspondences
• Compliance with department’s related policies and procedures
• Supports management as and when required

Job Requirements

• Minimum Diploma in any field
• Fluency in Japanese (spoken and written) is required to support the business operations in Japan
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)