Customer Care Manager-Jobs in United States

Business Unit: MAES

Division: Circuit Board Assembly

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

The Regional Marketing Manager is a key member of business leadership and is responsible for working with global Business Unit partners and Regional Commercial leaders to identify, plan and execute BU growth strategies in the assigned region.

What will you be doing?

• Work with the global product management & regional commercial teams to drive the development and execution of the strategy in support of the delivery of financial and share gain targets.
• To be the primary liaison between the regional commercial leadership team / strategic account management and BU LoB leaders and their global product management teams to ensure that customers have the products they need and our personnel have the necessary selling skills and tools to sell and support the commercial strategies.
• Be a key member in the creation, execution and monitoring of regional initiatives to achieve defined objectives including setting of KPI’s, defining analytics and prioritization of those initiatives linked to BTSO’s and other core business strategies.
• Execute the global strategic plan with specified regional tactics, able to bridge multiple functions to simplify the process and get things done.
• Work with the Marketing Communications partners to develop and deploy an annual communications plan

Who are You?

• Bachelors degree from an accredited university. Preferably in a material science, chemistry or related discipline. MBA is a plus.
• Six to ten years related experience and/or training; or equivalent combination of education and experience.
• Ability to work with cross-functional teams in a global organization.

What competencies will you need?

• Familiarity with electronics assembly industry or processes involved (E.g PCBA/SMT).
• 5+ years’ product and marketing management experience. Ideally working with with PCB assembling materials (solders, cored wires, liquid flux, solder pastes, preforms etc.).
• Possess well-developed communication, organizational and interpersonal skills.
• Address inquiries and resolve problems by using appropriate resources/other departments to achieve results/answers.
• Well-organized and detail oriented.
• Self-motivated and ability to work with minimal supervision.

We are Offering...

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability.