General Manager (Sales cum Overall In-Charge – Laboratory)

Jobstreet SG; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading dental laboratory in Singapore seeks an experienced General Manager to oversee operations and drive business performance. The role requires a strong commercial mindset, deep understanding of dental laboratory workflows, and the ability to lead sales and operations teams. The ideal candidate has 8–10 years of experience in a managerial capacity, and will enjoy a competitive salary and opportunities for professional development.

Benefits

Competitive salary package with performance‑based incentives

Opportunity for career progression

Collaborative work environment

Qualifications

• Minimum 8–10 years of relevant experience, with at least 3 years in a senior managerial capacity.
• Proven track record in sales, operations management, and business development.
• Strong leadership and communication skills.

Responsibilities

• Develop and execute strategic plans for business growth and operational efficiency.
• Lead the sales and marketing functions to drive revenue growth.
• Oversee day-to-day laboratory operations ensuring quality and productivity.
• Mentor and develop a multidisciplinary team.
• Prepare and manage the laboratory’s annual budget and financial forecasts.

Skills

Business development

Leadership

Sales management

Financial management

Digital dental technology

Education

Bachelor’s degree in Business Administration, Marketing, Dental Technology, or related discipline

Job description

General Manager (Sales cum Overall In-Charge – Laboratory)

Reports To: Chief Executive Officer and Deputy Chief Executive Officer

Location: Singapore

Position Overview

We are seeking a highly motivated and experienced General Manager to oversee the overall operations and business performance of a modern dental laboratory. This role combines strong leadership in sales and business development with comprehensive oversight of daily operations, financial management, and team performance.

The ideal candidate will possess a strong commercial mindset, deep understanding of dental laboratory workflows, and proven ability to drive business growth while maintaining operational excellence.

Key Responsibilities

1. Business Strategy & Leadership

• Develop and execute strategic plans to achieve business growth, profitability, and operational efficiency.
• Provide overall leadership and direction for the dental laboratory team.
• Identify market opportunities, competitive trends, and technological innovations to maintain a strong market position.
• Align laboratory strategies with group objectives and long‑term business goals.

2. Sales & Business Development

• Lead the sales and marketing functions to drive revenue growth.
• Build and maintain relationships with dental professionals, clinics, and external partners.
• Develop pricing strategies, promotional plans, and product/service portfolios to enhance market competitiveness.
• Oversee key account management and ensure high levels of customer satisfaction and retention.

3. Operational Management

• Oversee day-to-day laboratory operations, ensuring high standards of quality, efficiency, and productivity.
• Implement best practices and continuous improvement initiatives to enhance workflow and turnaround times.
• Ensure compliance with regulatory, safety, and quality standards.
• Champion the integration of digital dentistry technologies and systems.

4. Team Leadership & Development

• Lead, mentor, and develop a multidisciplinary team of technicians, sales, and administrative personnel.
• Promote a culture of collaboration, innovation, and accountability.
• Establish clear performance objectives and development pathways for staff.

5. Financial Management

• Prepare and manage the laboratory’s annual budget and financial forecasts.
• Monitor P&L performance, cost control, and resource allocation.
• Ensure financial sustainability while supporting business expansion and innovation initiatives.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Marketing, Dental Technology, or related discipline.
• Minimum 8–10 years of relevant experience, with at least 3 years in a senior managerial or general management capacity.
• Proven track record in sales, operations management, and business development, preferably within the dental, medical, or healthcare industries.
• Strong leadership and communication skills, with the ability to motivate and manage cross‑functional teams.
• Good understanding of digital dental technology, CAD/CAM systems, and modern lab workflows.
• Strategic thinker with strong analytical and problem‑solving capabilities.

What We Offer

• Competitive salary package with performance‑based incentives.
• Opportunity to lead and grow a technologically advanced dental laboratory.
• Collaborative and forward‑thinking work environment.
• Clear career progression and professional development opportunities.