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Customer Service Associate (Office Hours / 5 days) #HJG
Job summary
A leading recruitment agency in Singapore is seeking a customer service representative to assist with inquiries and administrative tasks related to student registrations. The ideal candidate should possess at least a GCE ‘O’ Level, have basic knowledge of Microsoft Office, and be able to work on weekends. This role emphasizes excellent customer service and communication skills while supporting the enrollment process and promoting various enrichment programmes.
Qualifications
- Must have minimum GCE ‘O’ Level or higher.
- Able to commit to working on weekends.
- Basic knowledge of Microsoft Office is required.
Responsibilities
- Assist customers with queries and concerns.
- Handle administrative tasks related to registrations.
- Provide accurate information on programmes.
- Respond to enquiries in person, by phone, and email.
- Follow up with prospective families for enrollment support.
- Promote new courses and maintain programme knowledge.
- Work towards sales targets and maximize retention.
- Support daily operations and maintain service standards.
Skills
Education
- Assist customers with queries and concerns in a service-oriented manner
- Handle administrative tasks related to student and course registrations
- Provide accurate information on enrichment programmes and advise parents on suitable course options
- Respond to enquiries in person, by phone, and email with professionalism
- Follow up with prospective families and support them through the enrollment process
- Promote new courses and maintain up-to-date knowledge of programme offerings
- Work towards company sales targets and help maximize customer retention
- Support daily operations and maintain high service standards
- Minimum GCE ‘O’ Level or higher
- Able to commit to working on weekends
- Basic knowledge of Microsoft Office
- Able to start work immediately
If you are interested in this position, do kindly drop your most updated resume to joshua.gan@recruitexpress.com.sg and leonleong@recruitexpress.com.sg (Attn: Customer Service)
Leon Leong De Cong
R1551708
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.