Senior Assistant, Customer Service, Retail

City Developments Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading real estate company in Singapore is seeking a Customer Service Officer to manage the concierge operations and deliver exceptional service across various customer touchpoints. Candidates should have 1-2 years of relevant experience, ideally from retail or hospitality. Strong communication and multi-tasking skills are essential, along with a positive attitude. The role requires working on weekends and public holidays, and first aid training is preferred.

Qualifications

• 1-2 years of experience in customer service, preferably in retail, hospitality, or airline.
• Willingness to work rotating shifts, including weekends and public holidays.
• First aid and AED training is an advantage.

Responsibilities

• Manage Concierge Desk operations and systems.
• Attend customer enquiries and deliver excellent service.
• Support mall marketing and general administrative duties.
• Engage shoppers in loyalty programme promotions.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Proficiency in MS Office, especially Excel

Positive attitude

Multi-tasking ability

Team player

Job description

Job Responsibilities

• Manage day‑to‑day operations of the Concierge Desk, including basic use of systems such as CRM, Ascentis, and Microsoft applications.
• Attend to customer enquiries and feedback
• Deliver excellent customer service across all touchpoints (Concierge counter, phone, and other interfaces).
• Support mall marketing activities and assist with general administrative duties.
• Provide administrative and logistical support to the Marcom team, including:
  • Managing gift redemptions for promotional campaigns.
  • Monitoring inventory and logistics of premiums and equipment.
  • Preparing and generating reports.
• Engage shoppers and promote the CityNexus Rewards loyalty programme.
• Handle all matters related to Customer Service and Concierge Counter operations.
• Undertake ad hoc duties, projects, and responsibilities assigned from time to time.

Job Requirements

• At least 1 to 2 years relevant experience in customer service, preferably from retail mall, hospitality, and/or airline industry
• Strong communication and interpersonal skills.
• A service‑oriented individual with a positive attitude and willingness to go the extra mile.
• Proficient in MS Office suite, especially Microsoft Excel
• Ability to multi‑task with a high level of initiative
• Team player with ability to work independently
• Able to work rotating shifts, on weekends and public holidays.
• First aid and AED training an added advantage

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non‑discrimination and fairness, regardless of gender, ethnicity, religion, or age.