Customer Service Manager

AUNTY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A childcare platform in Singapore is seeking a Customer Service Manager to build relationships with families and manage coordination with nannies. The role requires a blend of client service, operations, and sales skills. The ideal candidate is a strong communicator, proactive, and experienced in client servicing or operations. You'll ensure smooth service delivery and drive growth in our nanny services. This is an opportunity to contribute to a fast-growing startup redefining childcare.

Qualifications

• Strong communicator with a warm and professional demeanor.
• Sales-minded with a focus on service excellence.
• Resourceful, proactive, and highly organized.
• Enjoys working with people and solving problems.

Responsibilities

• Understand childcare needs and educate clients on services.
• Coordinate with sitters and manage trial sessions or bookings.
• Provide timely replacements when sitters are unavailable.
• Manage client accounts and ensure ongoing satisfaction.
• Convert enquiries to confirmed bookings and drive renewals.
• Identify upselling opportunities to grow client values.
• Support operational tasks to enhance service delivery.
• Collaborate with the team to improve client experience.

Skills

Strong communication

Sales-mindedness

Proactivity

Problem-solving

Service excellence

Job description

Customer Service Manager (Aunty Concierge)

About Aunty

Aunty is Singapore’s trusted childcare platform connecting families with reliable babysitters, nannies, and confinement nannies. From ad-hoc babysitting to regular nanny care, we help parents find trusted support for every stage of parenthood. As a fast-growing startup, we’re redefining childcare by making quality, professional care accessible and seamless.

About the Role

We’re looking for a Customer Service Manager to build meaningful relationships with families, ensure smooth coordination with nannies, and drive the growth of our regular nanny service – Aunty Concierge.

This role combines client service, operations, and sales. You’ll be the key contact for families, ensuring every parent feels supported and every sitter is well coordinated.

Key Responsibilities

• Speak with clients to understand their childcare needs, educate them on our services, and recommend suitable solution
• Coordinate with sitters on availability, arrange and confirm trial sessions or bookings
• Provide timely replacements when sitters are unavailable
• Manage client accounts (including MSF or hotel bookings), follow up on feedback, and ensure ongoing satisfaction
• Convert enquiries to confirmed bookings and drive package renewals
• Identify upselling opportunities to grow client value and retention
• Support operational and administrative tasks as needed to enhance servicedelivery
• Collaborate with the team to improve client experience and streamlineprocesses

Who You Are

• Strong communicator with a warm and professional manner
• Sales-minded with a focus on service excellence
• Resourceful, proactive, and highly organised
• Enjoys working with people and solving problems
• Motivated by growth and takes initiative to improve systems and relationships
• Prior experience in client servicing, operations, or customer success is an advantage