Customer Service Specialist

OJJ Foods Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A food processing company in Singapore is seeking a Customer Service Specialist to enhance customer experiences through effective order processing and relationship management. Responsibilities include handling inquiries, maintaining customer loyalty, and implementing service improvements. Candidates should possess strong time management, analytical skills, and a diploma or degree qualification. Experience in meat processing operations and proficiency in ERP systems are advantageous.

Qualifications

• Diploma or Degree qualification is required.
• Proficient in using ERP systems to manage customer records and processes.
• Knowledge and experience in meat processing operations is advantageous.

Responsibilities

• Handle customer orders, including revisions, returns, and exchanges.
• Respond to customer inquiries regarding products and services.
• Maintain positive interactions and foster customer loyalty.
• Analyze feedback and implement process improvements.
• Compile and present reports on customer service metrics.
• Manage work schedules and delegate tasks.

Skills

Time management

Analytical & Problem-Solving

Computer Proficiency

Empathy and Patience

Education

Diploma / Degree qualification

Tools

ERP system

Job description

SUMMARY:

As a Customer Service Specialist, you play a key role to partner with the Commercial and Operations teams to deliver exceptional customer experiences while gaining valuable insights through the use of data and technology for continuous improvement and change.

Main duties & responsibilities

• Processing Orders: Handle customer orders; including any revisions, returns and exchanges, and coordinate with Operations teams to ensure accurate and timely delivery
• Customer Inquiries: Respond promptly to customer questions about products, services, billing and payment; including issuance of debit and credit notes
• Customer Relationships: Maintain positive interactions, build rapport, and foster customer loyalty
• Process Improvement: Analyse feedback, identify areas for improvement, and implement changes to enhance service quality
• Reporting: Compile and present reports on key customer service performance metrics
• Schedule and Work Allocation: Managing work schedules and delegating tasks to ensure efficient workflow

Key skills & attributes

• Time management: Able to prioritise tasks and manage time effectively
• Analytical & Problem-Solving: Able to identify problems, analyse root causes, evaluate options, and implement effective course of action
• Computer Proficiency: Possess computer skills for managing customer records, processing transactions, and using communication tools
• Empathy and Patience: Able to understand and relate to customers' emotions by actively listening to their needs and concerns

Education & experience

• Diploma / Degree qualification
• Proficient in ERP system
• Relevant knowledge and experience in meat processing operations will be advantageous