24/7 Customer Care & Case Coordinator

International SOS Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading health and security organization in Singapore is looking for a customer service professional to manage cases and provide exceptional service. This role requires a minimum of 3 years of relevant experience and strong communication skills. The successful candidate will work 8.5 hour shifts, covering weekdays and weekends in a full office environment. Training and a structured progression program are provided, ensuring growth within the organization.

Benefits

Comprehensive 10 weeks of induction group training

Supportive, collaborative team culture

Structured remuneration and progression program

Qualifications

• Minimum 3 years of relevant customer service experience.
• Experience in call centers, assistance companies, or hospitality industry is an advantage.
• Excellent written and spoken English language.

Responsibilities

• Manage cases with the Assist First, Verify Later approach.
• Provide exceptional service with a professional attitude.
• Collaborate with operations staff, medical team, and other Assistance Centres.

Skills

Customer service

Operational coordination

Communication

Problem-solving

Flexibility

Education

Diploma or equivalent

Job description

A leading health and security organization in Singapore is looking for a customer service professional to manage cases and provide exceptional service. This role requires a minimum of 3 years of relevant experience and strong communication skills. The successful candidate will work 8.5 hour shifts, covering weekdays and weekends in a full office environment. Training and a structured progression program are provided, ensuring growth within the organization.