Customer Service Officer

System 7 Technology Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A leading tech service provider in Singapore is looking for a Customer Service Officer to manage system operations and ensure high-quality service delivery. Responsibilities include responding to customer inquiries, maintaining reports, and administrative duties. Candidates should have 2-3 years of experience in customer service, possess strong communication skills, and be able to work in shifts including weekends. The role offers a dynamic work environment focused on customer satisfaction.

Qualifications

• 2-3 years of experience in customer service officer roles.
• Able to perform 2 rotating shifts within daytime working hours including weekends.
• Excellent customer service skills to ensure high degree of customer satisfaction.

Responsibilities

• Maintain operation of system dashboard/portal and ensure customers get high quality service.
• Respond swiftly to calls when activated and investigate cases.
• Produce daily/monthly reports showing occurrences, such as email and call tracking.

Skills

Customer service

Communication skills

Microsoft Office

Multi-tasking

Detail-oriented

Proactiveness

Job description

Job Description

• Maintain operation of system dashboard/portal and ensure customers get high quality service and satisfaction.
• System monitoring and administrations works.
• Respond swiftly to calls when activated and investigate cases.
• Respond immediately to all enquiries concerning season applications, refund matters, and/or change of particulars and resolve all issues.
• Effectively communicate with users via email, telephone & Portal.
• Ensure daily/monthly reports are produced showing occurrences, such as email reports and/or call tracking.
• Follow with clients and customers till case is resolved. Case data archiving.
• Administrative duties e.g basic finance , Filing, data entry, applications submission.

Requirements

• Able to perform 2 rotating shifts within daytime working hours including weekends.
• 2-3 years of experience in customer service officer roles.
• 5 days week with OT provided.
• Able to work independently.
• Multi tasking is a key skill required, such as managing emails, calls and retrieving data from company portals.
• Skills, Abilities, and Knowledge for Customer Service Administrative
• Strong and clear communication skills, including the ability to speak clearly and to relate effectively with people from diverse backgrounds
• Ability to carry out functions professionally.
• Good personality when serving the customers and clients.
• Excellent customer service skills to ensure high degree of customer satisfaction
• Highly energetic, confident, reliable, punctual, and proactive individual
• Ability to give attention to detail and perform tasks accurately
• Strong knowledge and ability to use Microsoft Office and computer.