Customer Service Assistant

dnata Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service provider in Singapore is looking for a Customer Services Assistant to assist at check-in counters. The role involves verifying passenger details, handling issues related to flight operations, and ensuring safety compliance. Candidates should meet the minimum educational requirement of GCE 5 'N' levels and possess good communication skills. Experience in a customer service role is preferred. Selected candidates will be notified for a walk-in interview.

Qualifications

• Strong communication skills to interact with passengers.
• Ability to lift baggage and assist passengers with special needs.
• Experience in customer service is preferred.

Responsibilities

• Assist customers at check-in counters.
• Verify passenger details and ensure compliance with safety standards.
• Handle customer issues regarding flight operations and check-in systems.

Skills

Communication skills

Physical strength

Customer service

Education

Minimum GCE 5 'N' levels

Job description

Summary

The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

Note : Selected candidates will be notified to attend a walk in interview.