Customer Care Executive jobs in Singapore

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

The Sales Manager will be responsible for managing retail direct clients in South-eastern ASIA and maintaining strong working relationships with all accounts. Key objectives for this role will be to retain and enhance existing accounts and grow the defined customer base. The aim is to shift customer relationships from being transactional to a strategic partnership and influence buying decisions.

The Sales Manager will be a valued contributor at management level who will proactively seek opportunities and identify needs that can be fulfilled by the Inmarsat Maritime portfolio. This will be achieved through close co-operation/partnership with customers, and based on an intimate knowledge of their business and operational needs. Account planning and profound knowledge of solution based selling will be key to achieving maximum results.

The Sales Manager will need to identify key customers and quickly establish productive working relationships on multiple levels by promoting the Inmarsat Maritime brand and product/service propositions. Accounts are served direct or through the local retail distribution Channel and while the of the Inmarsat distribution partner will be supported and respected at all times, The Sales Manager will step in where necessary to ensure the Inmarsat Maritime proposition is successfully delivered.

The Sales Manager will also be looking for new growth opportunities beyond the existing maritime merchant client channels, to promote Inmarsat product to the higher value chain such as ship design house, shipyard, value added Manufacture and push Inmarsat Maritime product to meet the industry digitalization trends and integrate Inmarsat Service as critical part of Ship IoT system.

• Sales & business development
  • Realization of revenue targets
  • Selection, acquisition and retention of accounts
  • Conduct negotiations and close deals
  • Present Inmarsat Maritime and sell its products and services to customers and prospects
• Account Management
  • Developing Account Goals and Objectives
  • Creating a Key Contact Map (key contacts and influencers inside accounts/ prospects)
  • Managing the Contract Renewal Process
  • Regular analysis of the reported revenue figures in order to be able to steer on revenue
  • Close collaboration with sales support team
  • Have an active and structured dialog within the Inmarsat organization
  • Co-operate with Market- and product management with feedback from the market and pro-active contribute to proposition development.
  • Collaborate with the Wholesale partner in managing channel conflict within the country to maximize Inmarsat Interest
• Reporting
  • Strong CRM Management
  • Timely reporting using the correct formats to keep the Inmarsat organization informed
  • Contributing to regional plans as part of the planning cycle.
• Marketing
  • Provide market intelligence feedback to the Sector development teams within Inmarsat
  • Represent Inmarsat at Industry Exhibitions (trade shows) and Conferences.

• Theoretical background
  • Master / Bachelor Degree in Business, IT or equivalent
  • Relevant experience can compensate for education
  • Solution based / Strategic selling methodology.
  • Maritime ICT knowledge
• Practical background
  • Demonstrable experience from a similar position
  • Proven sales achievements in a solution based sales environment
  • The ability to act in a dual distribution set-up. Direct and through partners.

• The following skills would help in this role:
  • Eager to sell
  • Strong work ethic
  • Entrepreneur
  • Independent
  • Self-starter
  • Excellent analytical skills
  • Open to new technology and a quick learner
  • Highly motivated with closing capabilities
  • Team player with good interpersonal and communication skills, social and outgoing
  • Confident in travelling
  • International network and cross-cultural understanding is an advantage
  • Fluent in English both orally and in writing

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please contact us.