Account Executive (1 year contract)

Network For Electronic Transfers (S); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading payments services group in Singapore is seeking a Sales Account Executive to support the growth of their merchant acquiring business. The successful candidate will prospect and manage connections with small to mid-sized merchants, ensuring efficient onboarding and fostering relationships to drive transaction growth. Candidates should possess a diploma or degree in a related field and have 1–3 years of sales experience. This role offers opportunities to work independently and be results-driven in a dynamic environment.

Qualifications

• 1–3 years of experience in sales or customer account servicing.
• Experience dealing with small business owners is an advantage.
• Results-driven and able to work independently.

Responsibilities

• Prospect and acquire small to mid-sized merchants.
• Manage end-to-end merchant onboarding process.
• Track daily sales performance in CRM systems.

Skills

Sales experience

Customer service

Microsoft Office

CRM tools

Education

Diploma or Degree in Business, Marketing, or related field

Job description

Company

Company: Network For Electronic Transfers (S)

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.
The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Overall Function

The Sales Account Executive supports the growth of the merchant acquiring business by acquiring and managing small to mid-sized merchants. This role focuses on driving merchant sign-ups, ensuring successful activation, and maintaining good merchant relationships to support transaction growth and retention.

Working closely with Sales Account Managers and internal teams, the Executive helps expand the company’s acceptance network and ensures that every merchant enjoys seamless onboarding and payment experience.

Key Responsibilities

• Prospect, engage, and acquire small to mid-sized merchants across key business segments (e.g. F&B, retail, services).
• Explain product features, pricing, and acceptance options (POS, QR, or online payment).
• Manage end-to-end merchant onboarding including document collection, verification, and submission for approval.
• Ensure timely activation and follow-up to drive early transaction usage.
• Maintain relationships with assigned merchants to ensure ongoing engagement and satisfaction.
• Provide basic training and guidance on transaction processes, terminal usage, and issue resolution.
• Identify inactive merchants and implement reactivation or retention efforts.
• Escalate complex issues to Account Managers or Operations teams when required.
• Achieve monthly sales and activation targets as set by management.
• Track daily sales performance, leads, and conversion rates in CRM systems.
• Support management in preparing sales reports and tracking portfolio performance.

Campaign & Cross-Functional Support

• Assist in merchant campaigns or promotions to drive usage and visibility.
• Collaborate with Operations, Business, and Marketing teams to ensure smooth execution of sales initiatives.
• Gather merchant feedback and market insights to improve sales approaches and product offerings.

Compliance & Governance

• Ensure all merchant onboarding comply with internal policies, KYC/AML standards, and MAS guidelines.
• Maintain accurate and complete documentation for every merchant application.

Requirements

• Diploma or Degree in Business, Marketing, or a related field.
• Minimum 1–3 years of experience in sales, merchant acquiring, or customer account servicing (payments or financial services preferred).
• Prior experience dealing with small business owners, F&B, or retail merchants is an advantage.
• Proficient in Microsoft Office and comfortable using CRM tools for tracking.
• Results-driven with the ability to work independently in the field or remotely.

Network for Electronic Transfers (Singapore) Pte Ltd.