Chief Operating Officer jobs in Singapore
General Manager (East/5 days) Ref: JY
BUSINESS EDGE PERSONNEL SERVICES PTE LTD
Deputy Director, Student Management System
CTES CONSULTING PTE. LTD.
Growth-Driven Managing Director: Contract Logistics & Ops
SAMSUNG SDS ASIA PACIFIC PTE. LTD.
Executive Officer, Operational Governance & Compliance
SINGAPORE POOLS (PRIVATE) LIMITED.
Discover more opportunities than anywhere else. Find more jobs nowEA to GM — Ops & Finance Growth Track
KINRY GLOBAL PTE. LTD.
Regional GM, Aftersales - Compressors & Turbines
MITSUBISHI HEAVY INDUSTRIES ASIA PACIFIC PTE. LTD.
Connect with headhunters to apply for similar jobsGeneral Manager (Compressor)
MITSUBISHI HEAVY INDUSTRIES ASIA PACIFIC PTE. LTD.
Global Cybersecurity MD: Strategy, Risk & Regulation
SIA PARTNERS SINGAPORE PTE. LTD.
Managing Director- Cyber
SIA PARTNERS SINGAPORE PTE. LTD.
Senior/ Manager, Office of CEO (Community Health)
Ng Teng Fong General Hospital
Chief Executive Officer
GLOBAL SCHOOL OF TECHNOLOGY & MANAGEMENT PTE. LTD.
Management Executive Officer (6-Month Contract | SGD 3000 - SGD 3100) – JO 27698
BGC GROUP PTE. LTD.
Accounts Officer/Executive
EXCELTEC PROPERTY MANAGEMENT PTE LTD
Regional MD, Industrial Automation SEA Growth Leader
Page Executive
Strategic CFO: Lead Multi-Unit Finance & Board Advisory
BuildBridge Partners
Electronics Repair Specialist: Board Repair & Test
Trio-Tech International Pte Ltd
General Manager
Job summary
A leading recruitment agency based in Singapore is seeking an experienced Senior Manager to oversee contact centre operations. This role demands strategic leadership, client relationship management, and a proven track record in sales and business development. Candidates should possess a degree in Business Management and 3+ years in senior management roles. The position requires excellent decision-making and organizational skills, with a focus on achieving performance targets and optimizing operational efficiency.
Qualifications
- 3+ years in senior management roles.
- Proven track record in sales and business development.
- Experience in contact centre/BPO operations.
Responsibilities
- Develop and implement operational and financial plans.
- Ensure smooth delivery of contact centre services.
- Achieve SLAs, KPIs, and client contract requirements.
- Build and maintain strong client relationships.
Skills
Education
Tools
- Provide strategic leadership by developing and implementing operational and financial plans, setting performance targets, and overseeing overall contact centre operations.
- Ensure smooth delivery of inbound, outbound, email, chat, and back-office services while optimizing staffing, scheduling, and workflow efficiency.
- Achieve and exceed SLAs, KPIs, and client contract requirements through continuous performance monitoring and data-driven decision-making.
- Build and maintain strong client relationships, manage escalations, and participate in client reviews, audits, and contract discussions.
- Oversee budgeting, forecasting, cost control, and account profitability while identifying new revenue and business development opportunities.
- Lead sales sourcing efforts, negotiate contracts and renewals, and support proposal development and pricing.
- Manage workforce planning, recruitment, coaching, and development to cultivate a high-performance and positive workplace culture.
- Drive process improvements, technology adoption, automation, and system optimization across operations.
- Ensure compliance with ISO standards, SOPs, regulatory requirements, and oversee quality assurance programs and audits.
- Implement risk mitigation strategies, maintain business continuity plans, and manage escalation protocols during operational challenges.
- Degree in Business Management or equivalent.
- 3+ years in senior management roles.
- Experience in contact centre/BPO operations and advanced analytics tools.
- Strong decision-making, problem-solving, and multitasking skills.
- Proven track record in sales, contract negotiation, and business development.
- Excellent organizational, interpersonal, and leadership abilities.
Yee Jie Ling Jaslin (R1440114)
Business Edge Personnel Services Pte Ltd (96C4864)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.