Quality Assurance jobs in Malaysia
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Discover more opportunities than anywhere else. Find more jobs nowQuality Analyst - KL
Job summary
A leading company in customer experience management is seeking a QA Analyst to ensure quality assurance processes within their call center operations. The role involves conducting various analyses, acting as a point of contact for concerns, and participating in project teams focused on continuous improvement. Candidates should possess a bachelor's degree, with proficiency in English and Cantonese, and ideally have prior experience in QA roles. This position offers opportunities for growth and immediate start for suitable candidates.
Qualifications
- Minimum 1 year experience as QA in call center.
- Proficiency in English & Cantonese required.
- Able to start work immediately preferred.
Responsibilities
- Conduct root cause and data analysis.
- Perform QA evaluations and provide progress reports.
- Act as Subject Matter Expert (SME) for QA evaluations.
Skills
Education
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Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Main Requirements:
- Bachelor’s degreeorequivalent diplomain any discipline
- Candidate must be able to work onrotational shift(3 shift / 5 working days)
- Minimum 1 years’ experienceas QA in call center
- Must be proficiency inEnglish & Cantonese in terms of written, reading and speaking
- Able tostart work immediatelyis preferred.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.