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1,377

Jobs in Shah Alam, Malaysia

Customer Service Executive (Logistics)

Career Horizons

Shah Alam
On-site
MYR 100,000 - 150,000
30+ days ago
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GL Accountant

PPG

Shah Alam
On-site
MYR 50,000 - 80,000
30+ days ago

Project Executive / Project Coordinator

Career Horizons

Shah Alam
On-site
MYR 100,000 - 150,000
30+ days ago

Structural Engineer | Technical

Oldcastle Inc.

Shah Alam
On-site
MYR 60,000 - 80,000
30+ days ago

Purchasing Support Office Buyer I

Lear

Shah Alam
On-site
MYR 20,000 - 100,000
30+ days ago
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Sales Executive

FAAC Group

Shah Alam
On-site
MYR 150,000 - 200,000
30+ days ago

PRODUCTION CONTROL MANAGER

Agensi Pekerjaan Crest Force

Shah Alam
On-site
MYR 150,000 - 200,000
30+ days ago

PURCHASING EXECUTIVE

Agensi Pekerjaan Crest Force

Shah Alam
On-site
MYR 150,000 - 200,000
30+ days ago
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PRODUCTION PLANNING MANAGER

Agensi Pekerjaan Crest Force

Shah Alam
On-site
MYR 60,000 - 80,000
30+ days ago

BUSINESS DEVELOPMENT EXECUTIVE

Agensi Pekerjaan Crest Force

Shah Alam
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Coordinator

Crown Equipment Sdn. Bhd (Malaysia)

Shah Alam
On-site
MYR 20,000 - 100,000
30+ days ago

Sales Executive/Engineer

Talent Recruit

Shah Alam
On-site
MYR 150,000 - 200,000
30+ days ago

Production Supervisor/Line Leader (CNC Production)

Talent Recruit

Shah Alam
On-site
MYR 100,000 - 150,000
30+ days ago

Sr. Logistics Executive

Avery Dennison

Shah Alam
On-site
MYR 100,000 - 150,000
30+ days ago

Sales Manager, ASEAN (Malaysia)

Avery Dennison

Shah Alam
On-site
MYR 60,000 - 90,000
30+ days ago

CHEMIST

SGS

Shah Alam
On-site
MYR 100,000 - 150,000
30+ days ago

Workshop Supervisor

Crown Equipment Sdn. Bhd (Malaysia)

Shah Alam
On-site
MYR 150,000 - 200,000
30+ days ago

Shipping Manager (Shipping Liner | Freight Forwarding | MNC Company

Career Horizons

Shah Alam
On-site
MYR 200,000 - 250,000
30+ days ago

Aircraft Engine Mechanic

Energy Consulting group

Shah Alam
On-site
MYR 30,000 - 45,000
30+ days ago

Area Operations Engineer

Park Place Technologies

Shah Alam
On-site
MYR 150,000 - 200,000
30+ days ago

Aircraft Engine Machinist - VGM, HSG, VTL

Energy Consulting group

Shah Alam
On-site
MYR 30,000 - 45,000
30+ days ago

Senior Android Developer

Razer

Shah Alam
On-site
MYR 80,000 - 120,000
30+ days ago

Indirect Purchasing Executive (Malaysia)

Avery Dennison

Shah Alam
On-site
MYR 150,000 - 200,000
30+ days ago

Senior Ocean Freight Manager

Sperton Global AS

Shah Alam
On-site
MYR 120,000 - 180,000
30+ days ago

Senior iOS Developer

Razer

Shah Alam
On-site
MYR 150,000 - 200,000
30+ days ago

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Customer Service Executive (Logistics)
Career Horizons
Shah Alam
On-site
MYR 100,000 - 150,000
Full time
30+ days ago

Job summary

A customer service-oriented company in Shah Alam is seeking a candidate for a role involving helpdesk responsibilities. The ideal candidate has a diploma and 2-3 years of customer service experience, preferably in a helpdesk or call-center environment. Required languages are Mandarin and English. This position offers a dynamic work environment with opportunities for professional training and client interaction.

Qualifications

  • Candidate must possess at least a Diploma in any field.
  • At least 2-3 year(s) of working experience in the related field is an added advantage.
  • Preferably Executives specializing in Customer Service or equivalent.
  • Ability to effectively communicate, both written and verbally.
  • Ability to focus on a dynamic work environment.

Responsibilities

  • Ensure incidents are logged and updated in the helpdesk ticketing system.
  • Learn and achieve good understanding of product features.
  • Guide supplier and buyer on portal usage and process.
  • Provide service provisioning and training for supplier.
  • Assist buyer and supplier enquiries on business/trading processes.
  • Respond to inbound and outbound calls professionally.
  • Troubleshoot and resolve suppliers issues.
  • Ensure service quality level is maintained.
  • Escalate clients’ requests to appropriate specialists.
  • Update clients about their requests and feedback status.
  • Gather clients feedback and report for service enhancement.
Job description

Job Responsibilities:

  • Ensure incidents are logged and updated in the helpdesk ticketing
    system
  • Learn and achieve good understanding of product features
  • Guide supplier and buyer on portal usage and process.
  • Provide service provisioning and training for supplier
  • To assist buyer and supplier enquiries on business/trading processes.
  • Response to inbound and outbound calls in a professional mannerand providing solutions and advise where appropriate.
  • Troubleshoot and resolve suppliers issues within system accessibility.
  • Ensuring service quality level are maintained and all issues is handled in a timely manner.
  • Escalate clients’ requests and complaints to appropriate specialists.
  • Update clients about their request and feedbacks status accordingly.
  • Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
  • Perform other related duties on ad hoc basis.

Requirements:

  • Candidate must possess at least a Diploma in any field.
  • At least 2-3 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
  • Preferably Executives specializing in Customer Service or equivalent.
  • Required language(s): Mandarin, English
  • Ability to effectively communicate, both written and verbally
  • Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
  • Courteous with strong customer service orientation
  • Knowledge in e-Commerce will be an added advantage.
  • Ability to work as a team member, as well as independently. a team player.
  • Knowledge in usage of Microsoft office
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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