Jobs in Shah Alam, Malaysia
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Customer Service Executive (Logistics)
Job summary
A customer service-oriented company in Shah Alam is seeking a candidate for a role involving helpdesk responsibilities. The ideal candidate has a diploma and 2-3 years of customer service experience, preferably in a helpdesk or call-center environment. Required languages are Mandarin and English. This position offers a dynamic work environment with opportunities for professional training and client interaction.
Qualifications
- Candidate must possess at least a Diploma in any field.
- At least 2-3 year(s) of working experience in the related field is an added advantage.
- Preferably Executives specializing in Customer Service or equivalent.
- Ability to effectively communicate, both written and verbally.
- Ability to focus on a dynamic work environment.
Responsibilities
- Ensure incidents are logged and updated in the helpdesk ticketing system.
- Learn and achieve good understanding of product features.
- Guide supplier and buyer on portal usage and process.
- Provide service provisioning and training for supplier.
- Assist buyer and supplier enquiries on business/trading processes.
- Respond to inbound and outbound calls professionally.
- Troubleshoot and resolve suppliers issues.
- Ensure service quality level is maintained.
- Escalate clients’ requests to appropriate specialists.
- Update clients about their requests and feedback status.
- Gather clients feedback and report for service enhancement.
Job Responsibilities:
- Ensure incidents are logged and updated in the helpdesk ticketing
system - Learn and achieve good understanding of product features
- Guide supplier and buyer on portal usage and process.
- Provide service provisioning and training for supplier
- To assist buyer and supplier enquiries on business/trading processes.
- Response to inbound and outbound calls in a professional mannerand providing solutions and advise where appropriate.
- Troubleshoot and resolve suppliers issues within system accessibility.
- Ensuring service quality level are maintained and all issues is handled in a timely manner.
- Escalate clients’ requests and complaints to appropriate specialists.
- Update clients about their request and feedbacks status accordingly.
- Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
- Perform other related duties on ad hoc basis.
Requirements:
- Candidate must possess at least a Diploma in any field.
- At least 2-3 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
- Preferably Executives specializing in Customer Service or equivalent.
- Required language(s): Mandarin, English
- Ability to effectively communicate, both written and verbally
- Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
- Courteous with strong customer service orientation
- Knowledge in e-Commerce will be an added advantage.
- Ability to work as a team member, as well as independently. a team player.
- Knowledge in usage of Microsoft office
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.