Jobs in Kuala Lumpur, Malásia

Resumo da oferta

A leading recruitment agency is seeking a Team Lead for the Channel Operations Centre in Kuala Lumpur. This role involves overseeing a backroom operations unit, ensuring customer claims from Self-service machines are processed efficiently. The ideal candidate should have a Bachelor's degree, extensive experience in financial operations, and strong supervisory skills. Benefits include competitive salary, professional development opportunities, and a collaborative work environment.

Serviços

Qualificações

• Minimum of 6 to 10 years of experience in financial institutions operations is preferred.
• Proven team supervisory and management experience is advantageous.

Responsabilidades

• Manage daily operational activities to ensure claims are processed efficiently.
• Review daily claims volume and allocate manpower effectively.
• Serve as the escalation point for process breaks and abnormalities.
• Communicate effectively with internal stakeholders and external vendors.
• Provide coaching and training to team members to improve performance.