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Jobs in Kota Kinabalu, United States

Enterprise Technical Support Advisor

Enterprise Technical Support Advisor
Quest Software Canada Inc
Cyberjaya
Remote
USD 45,000 - 65,000
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Social Media Specialist & Content Creator

Social Media Specialist & Content Creator
Freelancingforgood
Malaysia
Remote
USD 18,000 - 30,000

Freelance Quiché On-Demand Interpreter

Freelance Quiché On-Demand Interpreter
THE LANGUAGE GROUP, LLC
Batu Pahat
Remote
MYR 100,000 - 150,000

Binance Accelerator Program - SEA Marketing

Binance Accelerator Program - SEA Marketing
Binance
Malaysia
Remote
MYR 100,000 - 150,000

Tagalog-English Interpreter (WFH)

Tagalog-English Interpreter (WFH)
Two95 International Inc.
Malaysia
Remote
MYR 100,000 - 150,000
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Founding Full-Stack Engineer - AI (Remote)

Founding Full-Stack Engineer - AI (Remote)
Wing Assistant
Malaysia
Remote
MYR 60,000 - 90,000

Head of Marketing and Communications - Web3

Head of Marketing and Communications - Web3
Token Metrics
Malaysia
Remote
USD 80,000 - 120,000

English-Khmer-English Interpreter

English-Khmer-English Interpreter
Two95 International Inc.
Malaysia
Remote
MYR 20,000 - 100,000
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English-Bengali-English Interpreters

English-Bengali-English Interpreters
Two95 International Inc.
Malaysia
Remote
MYR 20,000 - 100,000

English-Burmese-English Interpreters

English-Burmese-English Interpreters
Two95 International Inc.
Malaysia
Remote
MYR 20,000 - 100,000

English - Nepali - English Interpreters

English - Nepali - English Interpreters
Two95 International Inc.
Malaysia
Remote
MYR 20,000 - 100,000

Hiring Language Interpreters for English to Native Language to English

Hiring Language Interpreters for English to Native Language to English
Two95 International Inc.
Malaysia
Remote
MYR 100,000 - 150,000

Hiring Language Interpreters for English / Native Language / English

Hiring Language Interpreters for English / Native Language / English
Two95 International Inc.
Malaysia
Remote
MYR 100,000 - 150,000

English-Vietnamese-English Interpreter

English-Vietnamese-English Interpreter
Two95 International Inc.
Malaysia
Remote
MYR 20,000 - 100,000

Client Success Representative APAC (Remote, Contract)

Client Success Representative APAC (Remote, Contract)
INFUSE
Johor Bahru
Remote
MYR 100,000 - 150,000

Customer Service Expert (Remote, Contract)

Customer Service Expert (Remote, Contract)
INFUSE
Ipoh
Remote
MYR 20,000 - 100,000

Client Success Representative APAC (Remote, Contract)

Client Success Representative APAC (Remote, Contract)
INFUSE
Ipoh
Remote
MYR 100,000 - 150,000

Customer Service Expert (Remote, Contract)

Customer Service Expert (Remote, Contract)
INFUSE
Penang
Remote
MYR 20,000 - 100,000

Customer Service Expert (Remote, Contract)

Customer Service Expert (Remote, Contract)
INFUSE
Petaling Jaya
Remote
MYR 20,000 - 100,000

Senior Sales Engineer

Senior Sales Engineer
Zscaler
Malaysia
Remote
MYR 120,000 - 180,000

Client Success Representative APAC (Remote, Contract)

Client Success Representative APAC (Remote, Contract)
INFUSE
Petaling Jaya
Remote
MYR 36,000 - 60,000

Senior Mobile Developer (React Native) - Crypto.com App

Senior Mobile Developer (React Native) - Crypto.com App
Crypto.com
Malaysia
Remote
MYR 60,000 - 90,000

Client Success Representative APAC (Remote, Contract)

Client Success Representative APAC (Remote, Contract)
INFUSE
Shah Alam
Remote
MYR 100,000 - 150,000

Client Success Representative APAC (Remote, Contract)

Client Success Representative APAC (Remote, Contract)
INFUSE
Penang
Remote
MYR 100,000 - 150,000

Customer Service Expert (Remote, Contract)

Customer Service Expert (Remote, Contract)
INFUSE
Shah Alam
Remote
MYR 20,000 - 100,000

Enterprise Technical Support Advisor

Quest Software Canada Inc
Cyberjaya
Remote
USD 45,000 - 65,000
Job description
Overview

Quest Technical Support is currently looking for anEnterprise Technical Support Engineerbased in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities
  • Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting
  • Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers.
  • Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.
  • Document all customer case details on our case tracking system.
  • Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment.
  • Developing and attending training for self-improvement to assist and share knowledge with other engineers.
  • Initiate, participate or lead local and global projects.
  • Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities
Qualifications
  • Prior Technical Support experience dealing with enterprise customers
  • Experience in Active Directory Access Control and knowledge of user management
  • In-depth experience with Microsoft Servers, management, configuration, and maintenance
  • Experience of migrations including Accounts\Mailbox\SharePoint\Teams\OneDrive
  • Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications
  • Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)
  • In-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers
  • Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems
  • Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background
  • Understanding of MAPI and EWS
  • Experience with the management of Microsoft SQL Server
  • Knowledge and experience with SAAS platformsFluency in English (spoken and written)

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

Secure operations, manage data and migrate platforms in the era of AI.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationship.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web athttp://www.quest.com/careers.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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