Remote Customer Service Representative (Malaysia Based)

Think Academy; Remote; MYR 20,000 - 100,000; Part time

Job summary

A leading educational institution in Kuala Lumpur is seeking a Remote Customer Service Representative. The role involves addressing customer inquiries, providing comprehensive course consultations, and maintaining customer relations through efficient service. Ideal candidates should hold a Bachelor's degree, be fluent in Chinese, and possess strong communication skills. The position offers a competitive salary with performance bonuses and entails remote work during specified night shifts.

Qualifications

• Fluent in Chinese and basic English reading skills.
• Experience in customer service or related roles preferred.
• Ability to work independently and manage time efficiently.

Responsibilities

• Answer inquiries, provide course information, and resolve issues.
• Reach out to potential customers for course consultations.
• Maintain accurate customer records and respond effectively.

Skills

Fluent in Chinese

Basic English reading and communication

Excellent communication skills

Strong customer service skills

Time management

Problem-solving ability

Education

Bachelor’s degree or above

Tools

CRM systems

Office software

Job description

Remote Customer Service Representative (Malaysia Based)

Think Academy – Kuala Lumpur, Kuala Lumpur

Compensation

Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)

Job Responsibilities

• Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
• Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
• Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
• Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
• Collaborate with the team to collect customer feedback and help optimize our products and services.
• Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
• Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.

Job Requirements

• Bachelor’s degree or above from a full‑time university; fluent in Chinese, CET‑4 or above, with basic English reading and communication skills.
• Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued.
• Excellent communication, interpersonal, and customer service skills.
• Strong ability to work independently, manage time efficiently, and complete tasks on schedule.
• Proficiency in CRM systems and other related office software.
• Positive work attitude, patience, and strong customer‑oriented mindset.
• Strong problem‑solving ability, able to handle customer issues professionally and positively.

Work Schedule

• Remote work: 40 hours per week, 5 days a week.
• Fixed shift will be confirmed before onboarding.
• Night shift: Malaysia Time 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM

Company Introduction

Think Academy US, a subsidiary of TAL Education Group—a global leader in education—is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high‑quality math courses for students aged 3–18 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem‑solving skills.

As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service). This part‑time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high‑quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.