Customer Service-Jobs in Deutschland

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Responsible for process integration, functional solution designs, configuration and implementation of global applications and business applications.

• Functional lead for implementations of complex and enterprise projects.
• Ability to handle high complexity change management requests related to strategic initiatives and the rollout of enhanced capabilities to the sites independently.
• Effectively drive and coordinate the rollout of complex functionality to all sites.
• Ability to perform hands-on configuration in more than one module for a variety of projects and applications. Thorough understanding of integration touch points across all enterprise modules and applications.
• Ability to write highly detailed functional specifications for outputs down to the table structure level; solid understanding of relationship/design on the overall solution and possible new customizing to determine quality specifications to include screens, sub-modules and extended functionality to current modules.
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that fundamental procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
• Establish new measurement systems if/where possible.
• Actively participate in the exchanging of ideas and information within the department.
• Proactively organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from team members.
• Identify creative ways to reduce cost by streamlining processes and systems.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Coaching and guiding of junior team members.

MINIMUM REQUIREMENTS

• Bachelor’s degree in Information Technology or Management Information Systems OR min 7 years of equivalent external work experience in the business area, from an IT and business perspective.
• Related working experience in SAP project implementation, particularly in the processes and configuration of SAP in any areas of Finance.