Customer Service jobs in United States

Company Background:
The company specializes in the development and manufacturing of pyrolysis technology, producing high-quality products such as fuel oil, gas, steel wire, and carbon. Their expertise extends to providing comprehensive trading services, advanced engineering work, and precision sub-assembly solutions. Committed to innovation and excellence, the company delivers sustainable and efficient solutions to meet the evolving needs of the industry. This company is located at Ulu Tiram, Johor.

• Client Relationship Management:
  • Act as the primary point of contact for key accounts.
  • Build and maintain strong relationships with clients, understanding their needs and objectives.
  • Develop a deep understanding of clients' businesses and industry trends to identify opportunities for growth.
• Sales and Business Development:
  • Identify new business opportunities and strategies to grow accounts.
  • Collaborate with internal teams to develop tailored solutions and proposals.
  • Negotiate contracts and agreements to close sales and achieve targets.
  • Ensure high levels of client satisfaction and retention.
• Reporting and Analysis:
  • Prepare regular reports on account performance, sales, and trends.
  • Monitor sales metrics and KPIs, providing insights and recommendations for improvement.
  • Conduct market analysis to identify new opportunities and competitive threats.
• Coordination and Collaboration:
  • Work closely with cross-functional teams including marketing, operations, and customer service to ensure seamless execution of projects.
  • Coordinate logistics and resources to meet client demands and expectations.
  • Handle client inquiries and resolve issues in a timely manner.
• Budget and Forecast Management:
  • Manage budgets and forecasts for key accounts.
  • Track spending and provide reports on financial performance.

• At least 2 years of experience in account management or sales, preferably in a key account or business development role.
• Strong understanding of CRM software and sales analytics tools.
• Excellent communication, negotiation, and presentation skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Results-oriented with a track record of achieving sales targets.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).