4389
puestos de Customer Service en Gran Bretaña
Customer Relations Executive
Quiero recibir las últimas vacantes disponibles de puestos de “Customer Service”
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Descripción del empleo
Job Description
- Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) to key collection.
- Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover of property, checklist, and the handover kit.
- Manage customers' expectations after vacant possession.
- Attend and monitor all customer inquiries via phone calls, emails, walk-ins and resolve them within a stipulated amount of time.
- Ensure all records, data, and information are recorded and filed up to date.
- Follow up with relevant parties i.e. project management team, COW, contractor, consultant, etc. on product issues.
- Acknowledge and resolve customer complaints.
- Contact customers with solutions via phone calls or emails after investigation.
- Update and maintain a good recording and tracking system to ensure complaints are closed within a stipulated time frame.
- Attend weekly defect progress meetings.
- Attend joint inspections with customers.
- Perform any other ad hoc assignments/tasks/duties as assigned by superior.
Job Requirement
- Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Property Development / Real Estate Management, Business Studies / Administration / Management.
- Preferably at least 1 year of related working experience.
- Preferably Executive specializing in Customer Service or equivalent.
- Good communication skills in English, Malay, Chinese language for both spoken and written.
- 3 undefined positions available.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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