Telephone Operator, Park Hyatt Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 20,000 - 30,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur seeks a Telephone Operator to provide excellent service and manage guest inquiries. Candidates should have strong communication skills and a background in hospitality or tourism. Experience in luxury hotels is preferred, but fresh graduates are encouraged to apply. Basic computer proficiency is required.

Qualifications

• Only open to Malaysian Citizens and Permanent Residents.
• Experience in luxury hotels preferred; fresh graduates welcome.

Responsibilities

• Manage guest inquiries and administrative tasks.
• Provide excellent guest service.

Skills

Excellent communication skills

Interpersonal skills

Organizational abilities

Multitasking abilities

Basic computer skills

Education

University degree/diploma in Hospitality or Tourism management

Tools

Microsoft Office Suite (Excel, Word)

Job description

Summary

You will be responsible for providing an excellent and consistent service to the guests. The Telephone Operator is responsible for providing excellent guest service by managing guest inquiries and handling various administrative tasks as well as interacting with guests to ensure a smooth and enjoyable experience.

Qualifications

• Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality or Tourism management.
• Work experience in customer service field within luxury hotels is preferred. Fresh graduates are welcome.
• Excellent communication and interpersonal skills, strong organizational, and multitasking abilities.
• Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word).