Systems Engineer, Field Support End User Support

AFFIN Group; Cyberjaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading financial services provider in Selangor, Cyberjaya, seeks a Systems Engineer to provide technical support for end-users. The ideal candidate will have a Bachelor's degree in Information Technology and strong knowledge of Windows and Mac operating systems. You will troubleshoot issues, conduct user training, and collaborate with IT teams to enhance technology. Join us to make a difference in the IT industry!

Qualifications

• Proven experience as a Systems Engineer or in a similar role.
• Strong knowledge of Windows and/or Mac operating systems.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

Responsibilities

• Provide on-site and remote technical support to end-users.
• Log and track support requests using ticketing systems.
• Conduct routine maintenance and updates on end-user devices.

Skills

Troubleshooting

User training

Communication

Education

Bachelor's degree in Information Technology

Tools

Windows

Mac operating systems

Job description

Overview

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

End User Support

• Provide on-site and remote technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in a timely and efficient manner.
• Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.

Incident Management

• Log and track support requests using ticketing systems, ensuring accurate and up-to-date documentation of incidents.
• Prioritize and escalate issues as needed to meet service level agreements (SLAs).
• Communicate effectively with end-users to provide status updates and resolution timelines.

Hardware And Software Maintenance

• Conduct routine maintenance and updates on end-user devices to ensure optimal performance.
• Collaborate with vendors and internal teams for hardware repairs and software upgrades.
• Perform system imaging and deployment for new hardware.

User Training And Documentation

• Provide user training on IT systems and applications as needed.
• Create and update documentation for common issues, solutions, and troubleshooting procedures.

Security And Compliance

• Implement and enforce security measures on end-user devices to protect against cybersecurity threats.
• Ensure compliance with IT policies and procedures related to end-user support.

Collaboration With IT Teams

• Work closely with other IT teams to escalate complex issues and collaborate on problem resolution.
• Participate in projects related to end-user technology enhancements and upgrades.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Systems Engineer or in a similar role, with a focus on end-user support.
• Strong knowledge of Windows and/or Mac operating systems.
• Proficient in troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.