Customer Service Executive

Experian; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in data and technology is seeking a Customer Service Executive in Kuala Lumpur. This role is vital for ensuring customer satisfaction through effective communication and problem-solving. Candidates should have a diploma in a relevant field and at least 2 years of experience. Join a diverse and inclusive workplace recognized as one of the World's Best Workplaces 2024.

Qualifications

• Minimum of 2 years relevant work experience.
• Resilient and capable of thriving in a complex environment.
• Fluency in English and pleasant speaking voice desired.

Responsibilities

• Handling daily customer order fulfillment with a focus on timely and accurate delivery.
• Managing incoming and outgoing calls and emails.
• Providing regular feedback to management regarding customer comments and feedback.

Skills

Listening Skills

Problem Solving

Salesmanship

Education

Diploma or higher in Economics, IT, Business Studies, Marketing, Commerce

Tools

MS Office

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across various markets, including financial services, healthcare, automotive, agribusiness, and insurance.

We invest in people and advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Customer Service Executive plays a critical role in providing an interface between customers and the company. They answer incoming calls, handle inquiries, resolve complaints, provide information, and fulfill customer needs to ensure excellent service and high satisfaction.

The candidate should possess good listening skills, the ability to respond quickly, and make recommendations or solutions to customer problems. Fluency in English and a clear, pleasant speaking voice are also desired. The primary responsibilities include:

1. Handling daily customer order fulfillment with a focus on timely and accurate delivery.
2. Managing incoming and outgoing calls and emails.
3. Keeping records of customer interactions, inquiries, complaints, comments, and actions taken.
4. Following up to ensure customer requests are addressed appropriately.
5. Providing regular feedback to management regarding customer comments and feedback on products and services.
6. Promoting relevant products to increase business revenue through basic salesmanship.
7. Assisting in new product testing, implementation, and launches.
8. Applying company policies, procedures, and standards.
9. Achieving assigned KPIs.
10. Contributing to team efforts to accomplish related results.

Qualifications

• Diploma or higher in Economics, IT, Business Studies, Marketing, Commerce, or related fields.
• Proficient in MS Office (Word, Excel, Outlook).
• Minimum of 2 years relevant work experience.
• Resilient and capable of thriving in a complex environment.

Additional Information

At Experian, we celebrate diversity and prioritize our people. Our culture emphasizes DEI, work/life balance, development, authenticity, collaboration, wellness, and recognition. Recognized as one of the World's Best Workplaces 2024, we are committed to an inclusive environment where everyone can succeed regardless of gender, ethnicity, religion, or ability. If you require accommodations due to a disability or special need, please inform us early.

Join us in creating a better tomorrow. Find out what it's like to work for Experian by clicking here