Customer Service Coordinator

CapTalent Consulting Sdn Bhd on behalf of CapTalent Consulting Sdn Bhd (Executive Search); Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics solutions provider is hiring a Customer Service Coordinator in Selangor. Candidates must have 2+ years in logistics, effective Mandarin communication skills, and a Diploma or Degree in Logistics/Supply Chain Management. This full-time role includes responsibilities like handling customer inquiries, working with Sales, and ensuring high service levels. The expected salary is RM3,000 - RM4,500 per month, with a 5-day work week.

Qualifications

• Minimum of 2 years of relevant experience in the logistics industry.
• Must communicate effectively in Mandarin, English, and Bahasa Melaysia.
• Candidate with a KEK certificate will have an added advantage.

Responsibilities

• Responsible for customer service functions in all transportations.
• Work closely with Sales to handle customers' operational requirements.
• Ensure all emails are answered within the same day.

Skills

Customer service

Effective communication in Mandarin

Interpersonal skills

Education

Diploma or Bachelor/Degree in Logistics/Supply Chain Management

Job description

Overview

CapTalent Consulting Sdn Bhd on behalf of CapTalent Consulting Sdn Bhd (Executive Search) is hiring a Full time Customer Service Coordinator role in Sungai Way Free Trade Industrial Zone, Selangor. Apply now to be part of our team.

Job summary

Looking for candidates available to work:

• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon

2-3 years of relevant work experience required for this role

Expected salary: RM3,000 - RM4,500 per month

Client and position

Our client is a subsidiary of a Hong Kong public listed company and a China state-owned company is a one-stop logistics solutions provider which include Freight Forwarding (which covers customs clearance and haulage), Project Logistics, Contract Logistics, Cross-Border e-Commerce Logistics and other services. They are currently looking for the right candidate to fill the following position:

CUSTOMER SERVICE EXECUTIVE (Freight Forwarding) (Mandarin Speaking)

(Setia Alam, Shah Alam, Selangor)

Responsibilities

• To be responsible for customer service functions in all modes of transportations;
• To work closely with Sales to handle customers operational requirements;
• To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;
• To follow-up and monitor the process of shipments milestones;
• To ensure all emails are answered within the same day or within 24 hours;
• To be responsible for data entry and data updating in the operating system;
• To update AP/AR and to provide vendors’ billing/invoices to Accounts Department for payment processes;
• To ensure mandatory documentations are filed in the respective job with reference to the quotations;
• To meet KPI time frame for escalations to the next tier levels for unresolved issues;
• To monitor and ensure meeting departmental and individual KPIs;
• To handle customers enquiries promptly and resolve the issue in a timely manner;
• To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;
• To maintain and to expand vendors relationships to ensure good vendors’ support to the company at all times;
• To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;
• Any other task as assigned from time to time.

Requirements

• Have a minimum of 2 years of relevant experience in the logistics industry.
• Possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
• Must be able to communicate effectively in Mandarin, English and Bahasa Melaysia. (Mandarin is mandatory as role required to deal with mandarin speaking clients)
• Candidate who hold a KEK certificate will be an added advantage.
• Good interpersonal and communication skills;
• 5-days week