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Customer Support Engineer H-M
Descripción de la vacante
A leading aerospace company in Queretaro seeks a Customer Support Engineer responsible for assisting engine owners with shop visit processes and reporting. Candidates should hold a Bachelor's Degree in Aeronautical or Industrial Engineering and have fluency in English. The role offers excellent career progression opportunities within the organization.
Formación
- Understanding of shop visit processes and engine condition reporting.
- Ability to analyze technical shop findings and manage customer approvals.
- Experience with databases and reporting tools.
Responsabilidades
- Administer and provide assistance to engine owner regarding shop visit processes.
- Participate in daily gate review meetings and analyze reports.
- Prepare status reports and maintain KPIs.
Conocimientos
Educación
Herramientas
The customer support engineer is responsible for administering and providing assistance to the engine owner regarding shop visit processes. He participates in daily gate review meetings, analyzes technical shop findings reports from subcontracted repair vendors, and elaborates engine condition reports, weekly status reports, and parts reports as required. The engineer supports other functions related to shop visit follow-up. The Customer Support Engineer reports directly to the account engine owner leader of each program and functionally to the Customer Support Manager. The position includes biannual OJT and objectives revision, with career progression options to Sr. Support Engineer or EO appointment.
Processes and elaborates inspection reports, including borescopic inspections and inventories. Analyzes exchange proposals and manages customer approvals. Oversees engine stand repair processes. Updates databases such as SSO, Monitoring Tool, Inductions, Power BI, and Docuware. Creates and launches sales orders in SAP. Prepares shop visit status reports and engine condition reports. Attends gates review, production, and genba meetings. Understands instructions and commercial guidelines. Maintains KPIs.
Ingeniero Aeronáutico / Industrial / LAE or related field.
N/A
El Paraíso - Chichimequillas - E.C., Coyotillos, El Marques 76278
Queretaro, Mexico
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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