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Senior SAP AMS Service Manager – Remote (Mexico)
Job summary
A leading service management company is seeking a Senior SAP AMS Service Manager to oversee application support for an international client. This full-time role requires advanced English and strong leadership skills, focusing on managing AMS operations, coordinating service delivery, and ensuring SLA compliance. Candidates must be based in Mexico and eligible for local payroll. This position offers a stable engagement and opportunities for career growth within international teams.
Benefits
Qualifications
- Senior-level experience in SAP Service Management / AMS environments / SAP environments.
- Advanced English is mandatory for global interaction.
- Must be based in Mexico and eligible for local payroll.
Responsibilities
- Manage AMS operations and ensure compliance with SLAs.
- Coordinate support activities across technical and functional teams.
- Monitor incidents, changes, and service performance indicators.
- Serve as the main point of contact for escalation and client communication.
- Optimize support processes and propose continuous improvement initiatives.
- Prepare reports, documentation, and status updates for stakeholders.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.