Senior SAP AMS Service Manager – Remote (Mexico)

Sapindex; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading service management company is seeking a Senior SAP AMS Service Manager to oversee application support for an international client. This full-time role requires advanced English and strong leadership skills, focusing on managing AMS operations, coordinating service delivery, and ensuring SLA compliance. Candidates must be based in Mexico and eligible for local payroll. This position offers a stable engagement and opportunities for career growth within international teams.

Servicios

100% remote work

Career growth opportunities

Stable long-term engagement

Formación

• Senior-level experience in SAP Service Management / AMS environments / SAP environments.
• Advanced English is mandatory for global interaction.
• Must be based in Mexico and eligible for local payroll.

Responsabilidades

• Manage AMS operations and ensure compliance with SLAs.
• Coordinate support activities across technical and functional teams.
• Monitor incidents, changes, and service performance indicators.
• Serve as the main point of contact for escalation and client communication.
• Optimize support processes and propose continuous improvement initiatives.
• Prepare reports, documentation, and status updates for stakeholders.

Conocimientos

Leadership skills

Strong communication skills

Experience in multinational environments

SAP Service Management

Descripción del empleo

A leading service management company is seeking a Senior SAP AMS Service Manager to oversee application support for an international client. This full-time role requires advanced English and strong leadership skills, focusing on managing AMS operations, coordinating service delivery, and ensuring SLA compliance. Candidates must be based in Mexico and eligible for local payroll. This position offers a stable engagement and opportunities for career growth within international teams.