Sap Service Manager Ams Senior - Advanced English - Remote From Mexico

Sapindex; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading service management company is seeking a Senior SAP AMS Service Manager to oversee application support for an international client. This full-time role requires advanced English and strong leadership skills, focusing on managing AMS operations, coordinating service delivery, and ensuring SLA compliance. Candidates must be based in Mexico and eligible for local payroll. This position offers a stable engagement and opportunities for career growth within international teams.

Servicios

100% remote work

Career growth opportunities

Stable long-term engagement

Formación

• Senior-level experience in SAP Service Management / AMS environments / SAP environments.
• Advanced English is mandatory for global interaction.
• Must be based in Mexico and eligible for local payroll.

Responsabilidades

• Manage AMS operations and ensure compliance with SLAs.
• Coordinate support activities across technical and functional teams.
• Monitor incidents, changes, and service performance indicators.
• Serve as the main point of contact for escalation and client communication.
• Optimize support processes and propose continuous improvement initiatives.
• Prepare reports, documentation, and status updates for stakeholders.

Conocimientos

Leadership skills

Strong communication skills

Experience in multinational environments

SAP Service Management

Descripción del empleo

SAP Service Manager AMS Senior – Advanced English – Remote from Mexico

Location

Remote (Mexico only – must reside in Mexico)

Contract Type

Payroll (local employment)

Mode

Full-time

Language

Advanced English (mandatory)

We are seeking a Senior SAP AMS Service Manager to lead application support services for an international client. The role involves managing AMS operations, coordinating service delivery, ensuring SLA compliance, and overseeing communication between technical teams and business stakeholders.

Responsibilities

• Manage AMS operations and ensure compliance with SLAs.
• Coordinate support activities across technical and functional teams.
• Monitor incidents, changes, and service performance indicators.
• Serve as the main point of contact for escalation and client communication.
• Optimize support processes and propose continuous improvement initiatives.
• Prepare reports, documentation, and status updates for stakeholders.

Key Requirements

• Senior-level experience in SAP Service Management / AMS environments / SAP environments.
• Strong communication and leadership skills.
• Ability to work in complex, multinational environments.
• Advanced English required for global interaction.
• Must be based in Mexico and eligible for local payroll.

Beneficios

• Full-time employment under Mexican payroll.
• 100% remote role from anywhere in Mexico.
• Stable long‑term engagement.
• Opportunities for career growth within international teams.

Apply now and be part of a global support and service management team!