Customer Service And Sales Representative

Topfoxx; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global eyewear company based in Monterrey is hiring a Customer Service Representative. In this role, you will engage with customers through various channels, resolve inquiries, and enhance customer satisfaction. The position requires strong interpersonal skills and accountability. The starting salary is $6-$8 USD per hour, and after 90 days, sales-based bonuses are possible. Enjoy flexible working conditions and the opportunity for remote work.

Servicios

Performance-based salary

Commission and sales-based bonuses

Free sunglasses

Flexible working hours

Training opportunities

Formación

• 2+ years in a Customer Service position, preferably in e-commerce or fashion.
• Strong interpersonal skills and a sales-focused attitude.
• Must manage performance through KPIs and thrive in a fast-paced environment.

Responsabilidades

• Reply to customer tickets and inquiries in a timely manner.
• Update inventory and process orders and refunds.
• Communicate with other departments and assist with customer satisfaction.

Conocimientos

Interpersonal skills

Empathy

Communication in written and oral English

Organizational skills

Sales-focused experience

Ability to manage multiple projects

Herramientas

Hubspot

Descripción del empleo

Since its inception, TopFoxx has cultivated a team of driven, innovative, well‑rounded self‑starters equally dedicated to company growth, personal development, and becoming top experts in their respective fields.

Our employees embrace challenges, feedback, opportunities to support their coworkers, and align themselves tightly with our Core Values, Mission and Vision.

Working at TopFoxx means pushing boundaries, centering all ideas around market, industry and trend / data research and analysis, and maintaining fierce accountability for your role and company success in a fast‑paced, high‑standard environment.

You will work directly with our CEO and founder, other high‑level management members and a team of highly skilled individuals to collaborate and develop.

This individual will use innovative best practices to :

• Reply to customer tickets in a timely manner, through the ticketing system (Gorgias.)
• Update inventory and place orders for shipment.
• Review and process refunds.
• Create innovative ways to ensure customer satisfaction, retention and return rate.
• Assist with customer inquiries through social media platforms to ensure quick response time and strategize ways to keep customer retention and satisfaction at an increasingly high rate.
• Answer incoming calls from customers, resolve issues and answer questions.
• Make outbound calls to customers to avoid escalation of issues or solve problems in real‑time.
• Review customer concerns and work with our Customer Support Manager to find constructive solutions to those issues
• Continuous research of all current trends and strategize how to implement the best practices into our company.
• Make outbound sales calls to our current clients to ensure strong client retention and satisfaction and prospecting calls to potential clients to assist the Wholesale Manager.
• Maintain accurate lists of contacted buyers as well as replying and following up with them in a timely manner, through Hubspot and additional sales & marketing software.
• Attend meetings with the operations and customer service team members to review on customer feedback, concerns, strategies for shipping, production and returns, plan for seasonal changes, prepare for sales, launches and large events, and discuss other company updates.
• Teamwork is important to us; so helping the other team departments tasks is a day to day duty.
• Communicate with other departments to stay updated on processes, while serving customers.
• Remain dedicated to professional growth through research, training, learning from key professionals and experts in your industry and field, and professional development opportunities.

Requirements

• 2+ years in Customer Service position; ecommerce, women's eyewear, and / or fashion industry experience, strongly preferred.
• Sales‑focused experience required.
• Strong interpersonal skills and empathy
• Extremely driven, accountable and organized, with strong communication in written and oral English.
• Willingness to work weekends
• Must be able to manage multiple projects at once with urgency, focus, and deep dedication to establish ROI, results, and meet all deadlines, with a can‑do attitude.
• Must be able to manage performance through development of KPIs, remaining highly accountable for results and aligning with the standards of the company on a consistent basis.
• Must be able to thrive in a fast‑paced, deadline‑driven environment, where forecasting ability and forward planning is crucial.
• Must be willing to work overtime during key seasons and events, and ensure tasks are completed in a timely manner and deadlines are met.

5 days a week 9 : 00AM-6 : 00PM (EST)

(Working hours flexible; we don't require you to be on the dot at work).

Pay: $ - $ per hour

Compensation & Benefits

• Starting Salary : $6-$8USD (Negotiable)
• Salary pay is performance based.
• Commission and sales‑based bonuses possible after 90 days.
• Free sunnies from TopFoxx!
• Remote Work
• Work from anywhere in the world!
• We emphasize importance here on professional and personal growth, so all training will be provided!

Ability to commute / relocate

• Monterrey, N. L.
• Reliably commute or planning to relocate before starting work (required)

Qualifications & Expectations

We wish you the best of luck in your job search!

Thank you for your time in reading through this opportunity and your interest in working with TopFoxx!