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Remote Head of Customer Support - SaaS Leader
Job summary
A leading online booking platform is seeking a Head of Customer Support to lead the customer support team and enhance user satisfaction across their SaaS platform. This remote role involves optimizing customer experience, mentoring staff, and collaborating with management to align strategies with business goals. Ideal candidates have strong leadership skills and experience in a tech environment. Competitive compensation, flexible hours, and growth opportunities are offered.
Benefits
Qualifications
- Proven experience leading customer support or success teams in a SaaS environment.
- Track record of building and managing high-performing teams.
- Ability to implement and optimize processes.
Responsibilities
- Manage and mentor a team of CSRs and Onboarding Specialists.
- Ensure customers maximize the value of our SaaS platform.
- Develop and refine SOPs for customer interactions.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.