Remote Head of Customer Support - SaaS Leader

Roverpass; A distancia; MXN 538,000 - 701,000; Jornada completa

Descripción de la vacante

A leading online booking platform is seeking a Head of Customer Support to lead the customer support team and enhance user satisfaction across their SaaS platform. This remote role involves optimizing customer experience, mentoring staff, and collaborating with management to align strategies with business goals. Ideal candidates have strong leadership skills and experience in a tech environment. Competitive compensation, flexible hours, and growth opportunities are offered.

Servicios

Remote Work

Competitive Compensation

Career Growth

Work-Life Balance

Formación

• Proven experience leading customer support or success teams in a SaaS environment.
• Track record of building and managing high-performing teams.
• Ability to implement and optimize processes.

Responsabilidades

• Manage and mentor a team of CSRs and Onboarding Specialists.
• Ensure customers maximize the value of our SaaS platform.
• Develop and refine SOPs for customer interactions.

Conocimientos

Leading customer support teams

Strong leadership and motivational skills

Excellent communication skills

Fluency in English

Experience with CRM tools

Strategic thinking

Herramientas

HubSpot

Zendesk

Descripción del empleo

A leading online booking platform is seeking a Head of Customer Support to lead the customer support team and enhance user satisfaction across their SaaS platform. This remote role involves optimizing customer experience, mentoring staff, and collaborating with management to align strategies with business goals. Ideal candidates have strong leadership skills and experience in a tech environment. Competitive compensation, flexible hours, and growth opportunities are offered.