Enterprise CX Architecture Lead — Tech Advisor & Mentor

Zendesk, Inc.; A distancia; MXN 1,257,000 - 1,617,000; Jornada completa

Descripción de la vacante

A leading software company in Ciudad de México seeks a skilled Technical Advisor to guide clients in transformative customer experience projects. This role requires 12+ years of technical expertise in enterprise environments and emphasizes responsibilities such as influencing long-term strategies and mentoring teams. The company values work-life balance and community engagement, ensuring a supportive workplace. Proficiency in English is required, while knowledge of Portuguese is a plus.

Servicios

Work-life balance

Community engagement

Formación

• 12+ years of technical expertise in enterprise environments.
• Proven success in guiding clients through customer experience projects.
• Knowledge of Portuguese is a plus.

Responsabilidades

• Guide clients in transformative customer experience projects.
• Influence long-term strategies for client engagement.
• Mentor teams for better service delivery.

Conocimientos

Technical expertise

Influencing strategies

Team mentoring

Proficiency in English

Descripción del empleo

A leading software company in Ciudad de México seeks a skilled Technical Advisor to guide clients in transformative customer experience projects. This role requires 12+ years of technical expertise in enterprise environments and emphasizes responsibilities such as influencing long-term strategies and mentoring teams. The company values work-life balance and community engagement, ensuring a supportive workplace. Proficiency in English is required, while knowledge of Portuguese is a plus.