Servicenow Expert - Remote From Latam (Costa Rica Time) - Advanced English - México

Sapindex; A distancia; MXN 1,257,000 - 1,617,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a ServiceNow Expert to work remotely from LATAM. This role involves acting as the technical lead for ServiceNow architecture and mentoring developers. Candidates must have over 8 years of ServiceNow experience, including lead roles, and possess relevant certifications. The position offers professional growth within a global context and requires advanced English proficiency. Join a collaborative international team focusing on innovative solutions.

Servicios

100% remote work from LATAM

Opportunity to collaborate internationally

Professional growth opportunities

Formación

• 8+ years with the ServiceNow platform required.
• 3+ years in a leading role essential.
• Expertise in Customer Service Management needed.

Responsabilidades

• Act as the technical lead for ServiceNow architecture.
• Conduct requirement analysis for business needs.
• Mentor developers on ServiceNow best practices.

Conocimientos

ServiceNow platform experience

Lead developer experience

Customer Service Management expertise

Strong communication skills

Architectural understanding

Educación

ServiceNow Certified Application Developer

Certified Implementation Specialist (CIS)

Descripción del empleo

ServiceNow Expert – Remote from LATAM (Costa Rica Time) – Advanced English

Location: 100% Remote from LATAM (aligned to Costa Rica timezone).

Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST.

Language: Advanced English (C1 required).

Start Date: ASAP.

Job Responsibilities

• Act as the technical lead for ServiceNow architecture within the Automation team, ensuring alignment with global finance objectives.
• Participate in stakeholder and client discussions to advise on technical solution design.
• Conduct requirement analysis and translate business needs into detailed technical designs.
• Review and validate business requirements for technical feasibility.
• Mentor developers and functional teams on ServiceNow best practices.
• Oversee release management, update sets, and runbook maintenance.
• Ensure scalability, maintainability, and security in all technical designs.
• Perform peer reviews and quality checks to maintain architectural integrity.
• Identify risks, dependencies, and gaps proactively, recommending mitigation strategies.

Minimum Requirements

• 8+ years of hands-on experience with the ServiceNow platform.
• 3+ years in a lead developer or architect role.
• Expertise in the Customer Service Management (CSM) module.
• ServiceNow Certified Application Developer (CAD).
• At least one Certified Implementation Specialist (CIS) – ITSM preferred.
• Strong understanding of ServiceNow architecture, integrations, and module configuration.

Preferred Qualifications

• Experience mentoring developers and reviewing technical deliverables.
• Ability to represent technical solutions in client‑facing discussions.
• Background supporting enterprise or regulated environments.
• Excellent communication and leadership skills with the ability to collaborate across global teams.

Beneficios

• 100% remote work from LATAM
• Opportunity to collaborate with an international enterprise
• Professional growth in a global ServiceNow environment

Apply now and join an expert global technology team!