Delivery ofertas em Canadá

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.

To this end, Microsoft invests in a dedicated Customer Success Unit team that helps customers bring together Microsoft's world class technologies and skills, to accelerate our customers' ambitions for growth, innovation, and community.

We are always learning and insatiably curious.

We lean into uncertainty, take risks, and learn quickly from our mistakes.

We build on each other's ideas because we are better together.

We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more, and achieve more, through our technology and innovation.

As a leader at Microsoft, we want you to bring your own strengths to model, coach, and care for our people, and help reinforce our culture, by creating an environment where everyone can do their best work.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.

Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world.

You can help us to achieve our mission.

• Customer Relationship Management – Leads by example through owning operational executive relationships with key customer, partner, and internal contacts to further Microsoft's customer success goals, targeting executives (as appropriate).
• Ensures the customer is recognizing value as planned.
• Anticipates, identifies, and manages potential issues, escalating to appropriate teams for resolution.
• Expands customer relationships to create cross-sell and upsell opportunities.
• Identifies, understands, influences, and challenges and manages the needs, expectations, and interests of key customer technical, business, and executive stakeholders.
• Ensures key stakeholders (including partners) are satisfied with agreed upon objectives and outcomes and that their interests are protected and valued.
• Leads and coaches business value conversations with key stakeholders.
• Collects feedback from internal and customer stakeholders on business needs, preferences, values, and goals to identify important customer patterns, pain points, attitudes, and expectations and coaches others to do the same.
• Prioritizes resource efforts to meet the most critical needs and expectations of customers.
• Reviews and communicates the status of delivery programs linked to customer priorities with internal stakeholders.

• Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals.
• Coaches team members on and stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
• Advises customers on Microsoft technology trends and direction with relevance to Microsoft's competition.

• Guides team in mobilizing resources for identifying, resolving, and mitigating blockers to accelerate consumption.
• Coaches team to identify pipeline opportunities, be accountable for milestones, and ensure committed milestones are completed to deliver growth in their customer portfolio.
• Coaches team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed‑upon customer success plans.
• Coaches team to deliver and articulate customer value, drive business growth, maximize customer retention and minimize customer churn.
• Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account, promoting identified opportunities for growth.
• Leads the team to adopt organizational and customer success strategy to maximize customer's investments and value across all solution areas.
• Works with customers to define and agree upon a long‑term approach to fuel adoption of Microsoft technology and services in alignment with the customers' current and future goals and objectives.
• Supports account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
• Coaches team on developing and delivering strategic roadmaps in partnership with key stakeholder and executives for executing program planning, managing key stakeholder and executive expectations via delivery of a Customer Success Plan (CSP), and prioritizing engagements to address agreed‑upon customer outcomes and account priorities to deliver ongoing customer success.
• Coaches team on leveraging, improving upon, and streamlining the use of Microsoft delivery management methodologies, processes, and too.