Venue Manager, 99 Year Suites - FIFA World Cup

On Location; Morelia; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hospitality provider is seeking a Venue Manager for Palco and Platea hospitality in Morelia, Mexico. This role involves managing hospitality services for major events, coordinating with vendors, and leading a team to ensure the best guest experiences. The ideal candidate has at least 5 years of experience in event management, is bilingual in English and Spanish, and possesses excellent organizational skills. The position offers a dynamic environment with the opportunity for travel and flexibility.

Formación

• Minimum 5 years in sports, venue, or event management.
• Demonstrated track record of handling complex events.
• Fluent in Microsoft Office, especially PowerPoint and Excel.

Responsabilidades

• Lead project management for hospitality services.
• Establish relationships with venue owners and stakeholders.
• Assist with budget development and analysis for events.

Conocimientos

Event management

Bilingual communication (English and Spanish)

Organizational skills

Problem-solving

Team-building

Herramientas

Microsoft Office

Smartsheet

Descripción del empleo

Who We Are

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. It provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. On Location partners with over 150 iconic rights holders such as the IOC, FIFA, NFL, NCAA, UFC, WWE, and PGA of America, and it also owns and operates a number of its own unique experiences.

On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company that owns iconic properties including UFC, WWE and PBR. These properties reach 1 billion households across 210 countries and organize more than 500 live events year‑round.

In addition to being the Official Hospitality Provider for the FIFA World Cup, On Location partners with the Mexico City Stadium to provide hospitality services to Palco and Platea ticket holders.

Venue Manager – Palco & Platea Hospitality

We are seeking an in‑market Venue Manager who will act as the day‑to‑day point of contact for Palco and Platea hospitality. The role will be responsible for leading the delivery of services including the following:

• Managing vendors that provide host/hostess, access control/security, catering, furniture, florals, entertainment, cleaning and waste management, gifting, wristbands, uniforms, and other design elements.
• Producing interior environmental design elements and overseeing menu development and catering service levels.
• Providing oversight on the environmental design of hospitality spaces.
• Training and managing all contracted staff for catering, host/hostess, access control/security positions.
• Developing documentation to guide operations in the lead‑up to and during each match for each hospitality space.
• Supporting the build of a system to credential guests for access to hospitality spaces included in applicable Stadium Hospitality Products.
• Providing customer support for hospitality customers.
• Being part of the On Location management team that advises on product inclusions, guest experience details, and marketing strategy.

Essential Functions & Responsibilities

• Lead project management efforts, ensuring seamless coordination and communication.
• Establish and nurture relationships with venue owners, operators, event contractors, and stakeholders.
• Build and manage a small, effective team to deliver hospitality outcomes.
• Assist with planning site visits, coordinating venue‑related meetings, and scheduling.
• Support coordination, scheduling, and preparation of materials for cross‑functional venue operational planning.
• Monitor key dates, milestones, and deliverables, ensuring timely progress and adherence to timelines.
• Assist with budget development, tracking, and analysis in line with financial objectives.
• Support preparation and delivery of internal reporting and status tracking across venue‑related workstreams.

Requirements

• Minimum 5 years of experience in sports, venue, or event management, working on major events, venue operations, or event production.
• Demonstrated track record of managing and executing events of varying size and complexity.
• Strong problem‑solving skills, with the ability to think critically and resolve issues efficiently.
• Excellent bilingual (English and Spanish) verbal and written communication skills, with the ability to convey complex ideas clearly and concisely.
• Exceptional organizational skills and the ability to manage multiple large–scale tasks and priorities simultaneously.
• Fluent in Microsoft Office, especially PowerPoint and Excel; working knowledge of Smartsheet preferred.
• Strong team‑building and interpersonal skills.
• A willingness to travel and work flexible hours.

TKO EEO Statement

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non‑discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about privacy and information security for TKO employment candidates, please review our privacy policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.