Delivery jobs in Mexico

The Loyalty Data and Insights Manager oversees all Beauty Pass data, insight, and analytics efforts to drive impactful decision-making across the organization.

This remit ensures seamless and real-time access to data; and drives the team to generate strong insights and actionable reports.

He/She will have a track record of expertise in identifying data requirements, turning raw data into compelling insight and working with relevant Sephora teams to identify/action opportunities.

The Loyalty Data and Insights Manager needs to be an effective project manager who can prioritize work, drive deliverables and collaborate effectively with teams.

He/She should also be a strong team manager able to inspire, nurture and grow team members.

• Loyalty Health Management
  • Oversee the main program KPIs, create accurate monthly forecasts and reconcile monthly versus actual.
  • Lead the monitoring of key loyalty program health metrics to identify status / risks and deep dive into insight / trends.
  • Leverage data to provide actionable insights that further optimize program performance and enhance customer retention.
  • Regularly present findings to stakeholders in a clear, digestible format to inform strategic decisions.
• Data and Insight Oversight
  • Manage all incoming data requests to support the Sephora business with loyalty-related data around stores, e-commerce, brands and more.
  • Lead all discussions and requests with the team to support insight and reporting needs for thematic campaigns and brand / product launches.
  • Handle splits, forecasts, run rates and redemption for gifting and more.
  • Segmentation, insights and A/B testing for communications.
  • Set up a prioritization framework to handle competing demands and split work amongst team members effectively.
  • Monitor workload and incoming requests to stay on top of backlog, new requests and work in progress with constant flags to delivery risks.
• Reporting and Enablement Leadership
  • Oversee the delivery of scheduled weekly and/or monthly reports to various areas of the business leadership teams with a focus on loyalty metrics in-store and online.
  • Manage and maintain user-friendly reports and dashboards that provide key real-time metrics easily accessible and understood by the larger organization.
  • Share reports on a consistent cadence with strong "so what" implications to ensure stakeholders are well-informed and can take effective decisions.
  • Continue to drive data excellence across the organization by constantly aligning with other insight experts across the group including Offers, E-commerce and Retail.
• Stakeholder Management and Request Optimization
  • Manage strong relationships with various business teams to understand their data needs and ensure that delivered results are relevant and timely to their business challenges.
  • Organize and manage all incoming data requests, ensuring clarity in ask and purpose of data required.
  • Create an effective data repository of all previous reporting and dashboards to ensure access and sharing across teams and requestors.
  • Be the point of contact for all Global and Central teams in the areas of data, insights and analytics.
  • Constantly coordinate with Global and Central tech teams to ensure access to correct data platforms / systems and reliability of data pulled.

• 5+ years of relevant experience in pulling and analyzing large datasets, and creating actionable insights.
• Track record of success in leveraging data to drive business decisions with demonstrated impact.
• Preferred experience working within the retail industry focused on multiple brands and products as well as complex data segments.
• Bachelor's degree in Analytics, Computer Science or equivalent.
• Adept at quickly learning new data platforms and a master at leveraging tools to analyze data quickly and effectively.
• Knowledge of Power BI is preferred.
• Strong project manager who is able to take on multiple and conflicting requests and effectively create a delivery plan across team members.
• Excellent communication skills (oral, written, and interpersonal) and ability to work in teams.
• Most importantly, the ideal candidate needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP).
• They need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.