On Head of Operations, LATAM

On; Estado de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading sportswear brand in Mexico is looking for an experienced operations manager to drive growth and excellence in the LATAM & CAC markets. The role requires strong leadership skills, in-depth knowledge of supply chain processes, and the ability to develop high-performing teams. Fluent English and Spanish speakers are preferred. The company is committed to operational excellence, compliance, and fostering a diverse and inclusive work environment.

Servicios

Growth and development opportunities

Supportive team-oriented atmosphere

Inclusive work environment

Formación

• 9+ years of experience in operations or supply chain management.
• 5+ years of experience in building and leading teams.
• Ability to motivate and inspire teams to achieve goals.
• Deep knowledge of supply chain processes and logistics.
• Fluent in English and Spanish.

Responsabilidades

• Lead high-performing teams in the LATAM & CAC market.
• Translate commercial goals into operational strategies.
• Optimize supply chain efficiency and manage risk.
• Ensure compliance with trade and fiscal regulations.
• Oversee Customer Service and Account Operations.

Conocimientos

Team leadership

Supply chain management

Customer service principles

Strategic thinking

Regulatory compliance

Bilingual (English and Spanish)

Descripción del empleo

Your Mission

• Lead and develop high-performing teams to ensure the expansion in the LATAM & CAC market, fostering a culture of accountability, collaboration, and continuous improvement
• Serve as a key member of the LATAM & CAC leadership team, translating commercial ambitions into operational strategies that deliver scalability, cost efficiency, and a premium customer experience
• Develop and execute operational and continuous improvement strategies aimed at enhancing operational efficiency and effectiveness, aligned with the company's goals and objectives for the LATAM & CAC region, ensuring alignment with Global counterparts for our LRP
• Lead in the coordination of suppliers, distributors, and third-party logistics providers to optimize supply chain efficiency and implement inventory management strategies to minimize stockouts/excess inventory and ensure timely/cost-effective delivery of products and services
• Work with internal Trade partners to ensure full compliance with regional fiscal, trade, and import/export regulations (e.g., Nota Fiscal, SEFAZ), managing operational risk, sustainability standards, and business continuity across markets
• Lead and optimize Customer Service and Account Operations to deliver exceptional experiences; establish and monitor key KPIs (NPS, OTIF, order accuracy, case resolution time) to drive continuous improvement in service quality and process efficiency
• Partner with IT and Data teams to identify technology solutions that enhance operational efficiency and scalability, including planning, implementation, and execution of technology projects to support business operations and growth objectives, while ensuring seamless integration of technology systems to streamline processes and improve overall performance
• Oversee Sales Operations activities and be involved with key cross-functional planning stakeholders to execute on order pick-up forecasting, planning, and analysis as well as optimizing system processes and workflows to drive revenue growth and maximize sales effectiveness
• Champion operational excellence through data and performance visibility, leveraging dashboards and analytics to track key metrics such as cost-to-serve, fulfillment accuracy, and inventory health
• Represent LATAM & CAC in global and regional forums, ensuring local needs are reflected in system roadmaps, logistics network design, and customer service models
• Build future capabilities and leadership depth, developing a diverse talent pipeline to sustain growth and strengthen the operational foundation of the region

Your Story

• 9+ years of experience in operations or supply chain management, within a multinational organization preferably within the consumer goods, retail, or e-commerce industries
• 5+ years of experience building and leading high-performing teams with the ability to motivate and inspire teams to achieve goals
• Strong understanding of DTC and B2B customer service principles and best practices in the Latin America and Caribbean region
• Deep knowledge of end-to-end supply chain processes, including demand planning, procurement, logistics, and distribution. Experience working with a distributor network is required and 3PL/4PL partners is a plus
• Strong knowledge of fiscal and regulatory environments across LATAM (e.g., Nota Fiscal, SEFAZ) and experience ensuring compliance in complex trade landscapes
• Demonstrated ability to balance strategic thinking with hands-on execution; adept at influencing cross-functional teams and senior stakeholders
• Proven experience shaping high-level strategies and working through many cross-functional teams across time zones to meet objectives, but love to also get your hands dirty and do some heavy lifting yourself
• Fluent in English and Spanish (Portuguese and other additional languages are a plus)
• Able to travel internationally up to 25% of the time, as business requires

Meet The Team

At On LATAM & CAC, we are passionate about movement, the planet, and our community, growing our team, and bringing the fastest-growing sportswear brand globally, to new customers. We are a collaborative and diverse operations team that partners with all departments at On to deliver WOW to our customers through on-time delivery of products with the highest quality possible. We take pride in exceeding expectations and driving operational excellence by establishing and improving processes, and challenging the status quo.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.