Security Service Delivery Partner

Rackspace Technology; Aguascalientes; Híbrido; MXN 600,000 - 900,000; Jornada completa

Descripción de la vacante

A leading technology company is hiring a Service Delivery Manager to oversee global managed security services accounts. The role involves managing stakeholder relationships, analyzing cybersecurity frameworks, and leading customer initiatives. Candidates should have a bachelor's degree and cybersecurity certification, along with proficiency in English and Spanish. This position offers a hybrid work model, allowing for remote work options based on location within Mexico.

Formación

• Bachelor's degree preferred; high school diploma required.
• Must have cybersecurity certification like CISSP or ITIL V4.
• Experience managing delivery of security-based services.

Responsabilidades

• Manage stakeholder relationships and deliver monthly reporting.
• Analyze cybersecurity frameworks using internal tools.
• Lead customer initiatives and manage escalations.

Conocimientos

Proficient in English and Spanish communication

Managing security based managed services

Stakeholder management

Data analysis and reporting

Educación

Bachelor’s degree in computer science or related field

Cyber security certification (CISSP or ITIL V4)

Herramientas

Azure Security Centre

Service Now

Power BI

Qualis

CrowdStrike

Microsoft Sentinel

Descripción del empleo

Rackspace is hiring for a Service Delivery Manager with a background in security to support our strategic customers. As a Security SDM, you’ll be managing global managed security services accounts.

Work Location; Mexican Rackers: If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one of these states Monterey, Aguascalientes, Nuevo Leon, Puebla, or Queretaro.

Key Responsibilities

• Manage stakeholder relationships and deliver monthly reporting for them
• Produce data tracking and budget scope reporting for senior management
• Analyze cybersecurity/DevSecOps frameworks using dashboarding and internal tools
• Oversee the SOC operational processes and ensure that security compliance/governance is maintained
• Use security data, monitoring tools, and threat intelligence to inform insights and build the big picture
• Lead customer initiatives, applying expertise and best management of all customer escalations and service issues
• Support senior management with the required decision-making on security initiatives and solutions
• Help teams with cross functional and interim – term development and transformation. Aid their transformation and implementation of cybersecurity initiatives.
• Assist with various Cyber technical initiatives, including NIST and ISO framework rollout and certification

Qualifications

• Bachelor’s degree in computer science or a relatable field of study is preferred. High school diploma is required.
• Prefer candidates who have a cyber security certification such as either CISSP or ITIL V4.
• Must be proficient in both written and verbal communication using both the English and Spanish languages.
• Experience of managing the delivery of Security based managed services
• Experience managing multiple accounts and stakeholders simultaneously
• Experience of working with a combination of the following tools is essential: Azure Security Centre and Sentinel, Service Now, Power BI, Qualis, CrowdStrike, Microsoft Sentinel.
• Discover your inner Racker: Racker Life

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.