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Learning and Development Manager, AI Business – Prolific

Prolific isn’t just enabling AI innovation – we’re redefining it. While foundational AI technologies are becoming commoditized, Prolific’s human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting-edge AI research and training grounded in inclusivity and precision.

As Learning & Development Manager, AI Business you will own the learning system that keeps our AI Services teams effective as task complexity, scale, and scrutiny increase. Prolific supports everything from data labelling and red-teaming to complex evaluations of model behaviour and AI safety—and this role ensures our people understand both the how and the why behind this critical work.

You will design scalable learning paths, assessments, and certification systems that shorten ramp time, improve quality and consistency, and keep our global delivery teams aligned with evolving client, research, and safety requirements.

• Own the end-to-end learning ecosystem for AI Services, defining curricula and learning paths across roles, levels, and workflows.
• Design and scale onboarding, upskilling, and certification programmes that reduce time-to-proficiency and support consistent delivery across regions.
• Translate quality data, error trends, policy updates, and client or researcher feedback into targeted training and rapid-response modules.
• Design assessments and certifications that reflect real task complexity, including simulations, calibration exercises, and scenario-based evaluations.
• Define and track L&D metrics such as ramp curves, post-training quality deltas, and recertification outcomes, using data to continuously improve impact.
• Partner with Quality, Operations, Research, and AI Safety teams to ensure training reflects current standards, expectations, and escalation paths.
• Ensure all training content aligns with Prolific’s commitments to participant welfare, research integrity, and responsible AI.

• 5–7+ years of experience in Learning & Development, Training, or Enablement, ideally within tech, AI, research operations, or trust and safety environments.
• Proven experience building and scaling training programmes for large, distributed operational or service teams across multiple regions.
• Strong instructional design skills for complex, high-judgement work, including policy-heavy, safety-critical, or research-grade workflows.
• Comfort using operational and quality data to prioritise learning needs and measure training effectiveness.
• Experience designing assessments that go beyond basic quizzes, such as work samples, simulations, and calibration-based evaluation.
• A collaborative approach, with a track record of partnering with Operations, Quality, Product, and Research teams to drive measurable improvements.
• Clear written and verbal communication skills, with the ability to translate complex requirements into practical, accessible training.
• Even Better if you have:
• Experience with AI/ML workflows, data labelling, trust and safety, research operations, or human evaluation of AI systems.
• Familiarity with AI safety, ethics, or compliance frameworks.
• Experience working in a high-growth, product-led environment.

We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won’t come solely from scaling existing models, but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breadth and best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research.

Join us to enjoy a competitive salary, benefits, and hybrid working within our impactful, mission-driven culture. At Prolific, our compensation packages for eligible roles include base salary, equity, and benefits. Many roles also include the opportunity to earn a cash variable element, such as a bonus or commission. Each job posting shows a salary range that reflects the minimum and maximum target for new hires, based on the role’s location as well as your skills, experience, and relevant education or training. Your recruiter will also be happy to share the specific salary range for your preferred location during the hiring process.

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