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Bilingual Tech Support Specialist — 2nd Level (Remote/Mexico)
Descrizione del lavoro
A leading security solutions company in Mexico City is looking for a Technical Phone Support Specialist to provide key support in the installation and administration of Access Control Solutions. The ideal candidate should have 2+ years of IT experience, be fluent in both English and Spanish, and possess strong problem-solving skills. This role involves a hybrid work environment and provides opportunities for on-the-job training.
Servizi
Competenze
- 2+ years of experience in an IT environment.
- Experience in general networking technologies.
- Previous experience in a customer service environment.
Mansioni
- Provide 2nd level support to assist customers with technical issues.
- Respond to inquiries from customers and sales.
- Create and maintain documentation for problem resolution.
Conoscenze
Formazione
Strumenti
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.