Assistant Collections Manager

Medium; Ciudad de México; Presencial; MXN 476,000 - 560,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking an Assistant Collections Manager to coach and develop collectors while ensuring high morale and productivity. Responsibilities include monitoring and motivating teams, auditing activities, and achieving performance goals. Candidates should have 5+ years of experience in collections or financial services and possess strong communication and leadership skills. Competitive compensation of MXN $560,000 annually offered.

Formación

• Minimum 5 years of experience in collections or financial services.
• Experience in a consumer collection management role.
• Ability to lead 10-15 representatives.

Responsabilidades

• Train and develop collectors to maximize results.
• Hold collectors accountable to performance expectations.
• Audit collection activities to enhance strategies.

Conocimientos

Project management skills

Problem-solving skills

Verbal communication

Written communication

Team motivation

Educación

High School Diploma or GED

Herramientas

MS Office

Descripción del empleo

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Assistant Collections Manager’s primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience. The Assistant Manager must be able to effectively motivate collectors to ensure high morale and achieve monthly goals.

Essential Job Duties & Responsibilities:

• Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
• Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
• Motivate collectors to achieve success and create a team atmosphere.
• Audit collection activities to ensure maximum results and partner with leadership to recommend changes to enhance strategies to help lower delinquency.
• Conduct daily/weekly/monthly call calibrations, account reviews, and performance reviews with all direct reports.
• Manage workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.

Required Skills, Knowledge & Abilities:

• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem‑solving skills
• Exceptional verbal and written communication skills
• Effective communication at all levels of the organization
• Critical evaluation of information from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information, and distinguishing user requests from underlying true needs
• Motivate others to achieve maximum results
• Drive results with a geographically dispersed team

Experience Required:

• Minimum 5 years of experience in collections, financial services or relevant field
• Minimum 3 years of experience in a consumer collection management role
• Minimum 3 years of call center management experience
• Advanced proficiency with computer functions, with MS Office strongly preferred
• Ability to lead or manage 10-15 high-performing front line representatives
• Exceptional communication skills including verbal, written, one-on-one and team
• Knowledge of collection industry regulations
• Collaborate across departments to resolve customer concerns
• Strong leadership skills to motivate employees to achieve success
• Excellent problem-solving skills
• Goal oriented, focusing on both short and long-term visions
• Understanding of good collection practices and procedures
• High School Diploma or GED required
• Bilingual (English/Spanish)

Compensation: MXN $560,000/annually

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer a job position or assign additional responsibilities, subject to applicable law. The Company shall provide reasonable accommodations for known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!