Bilingual Tech Support Specialist — 2nd Level (Remote/Mexico)

Entrust; Ciudad de México; Presencial; MXN 367,000 - 551,000; Jornada completa

Descripción de la vacante

A leading security solutions company in Mexico City is looking for a Technical Phone Support Specialist to provide key support in the installation and administration of Access Control Solutions. The ideal candidate should have 2+ years of IT experience, be fluent in both English and Spanish, and possess strong problem-solving skills. This role involves a hybrid work environment and provides opportunities for on-the-job training.

Servicios

Flexible work environment

Diverse workplace

Career development opportunities

Formación

• 2+ years of experience in an IT environment.
• Experience in general networking technologies.
• Previous experience in a customer service environment.

Responsabilidades

• Provide 2nd level support to assist customers with technical issues.
• Respond to inquiries from customers and sales.
• Create and maintain documentation for problem resolution.

Conocimientos

Problem solving

Technical troubleshooting

Communication skills

Fluent in English

Fluent in Spanish

Educación

Associate’s degree in information technology or equivalent

Herramientas

Windows Server

SQL

TCP/IP

VMware

Cisco

Descripción del empleo

A leading security solutions company in Mexico City is looking for a Technical Phone Support Specialist to provide key support in the installation and administration of Access Control Solutions. The ideal candidate should have 2+ years of IT experience, be fluent in both English and Spanish, and possess strong problem-solving skills. This role involves a hybrid work environment and provides opportunities for on-the-job training.